Privacy notices

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Aetna is required to send a notice ("Notice of Privacy Practices") to members of our insured Health and Long Term Care plans and Mail Order Pharmacy customers.

Aetna is also required to send a privacy notice ("Notice of Information Practices") to our insured Life & Disability plan members and to our Large Case Pension payees.

Notice of privacy practices by plan type 

Health (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision)  (PDF, 119 KB)
Health (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision) (Spanish)  (PDF, 116 KB)
Aetna Rx Home Delivery  (PDF, 569 KB)
Aetna Rx Home Delivery (Spanish)  (PDF,277 KB)
Aetna Senior Supplemental Health  (PDF, 111 KB)
Aetna Senior Supplemental Health (Spanish)  (PDF, 59 KB)
Aetna Specialty Pharmacy  (PDF, 619 KB)
Aetna Specialty Pharmacy (Spanish)  (PDF,284 KB)
Aetna Student Health  (PDF, 106 KB)
Aetna Student Health (Spanish)  (PDF, 58 KB)
Employee Assistance Plan  (PDF, 93 KB)
Employee Assistance Plan (Spanish)  (PDF, 106 KB)
Long-Term Care  (PDF, 101 KB)
Long Term Care (Spanish) (PDF, 119 KB)
Spending Account Debit Card Program  (PDF, 49 KB)
Spending Account Debit Card Program (Spanish)  (PDF, 53 KB)
SRC Notice of Privacy Practices  (PDF, 103 KB)
SRC Notice of Privacy Practices (Spanish)  (PDF, 59 KB)
Aetna International (U.S. Based Plans)- Notice of Privacy Practices (PDF, 54 KB)
Aetna International (U.S. Based Plans)- Notice of Privacy Practices (Spanish)  (PDF, 66 KB)


Notice of information practices by plan type 

Large Case Pension  (PDF, 75 KB)
Life and Disability  (PDF, 98 KB)
Life and Disability (Spanish)  (PDF, 48 KB)
Life and Disability Privacy Notice for SRC  (PDF, 96 KB)
Life and Disability Privacy Notice for SRC (Spanish)  (PDF, 47 KB)
Life Privacy Notice for American/Continental  (PDF, 83 KB)
Life Privacy Notice for American/Continental (Spanish) (PDF, 49 KB)
Spending Account Debit Card Program  (PDF, 79 KB)
Spending Account Debit Card Program (Spanish)  (PDF, 82 KB)

Complaints 

If you think your HIPAA Privacy Rights have been violated, you can contact us using the toll-free Member Services number on your ID card or you may contact the Aetna Privacy Office directly at the address below:

Aetna Privacy Office
Aetna Inc.
151 Farmington Avenue RC61
Hartford, CT 06156

You also may write to the Secretary of the U.S. Department of Health and Human Services.

Read our web privacy statement.