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Attention Providers and Office Staff:
Aetna will require 2-step authentication for logins to enhance security.
After entering your password, a One-Time Passcode (OTP) screen will be displayed indicating a verification code has been sent to the registered email.
If the user does not have access to that email account shown on the OTP screen, then a new registration will be required as we are unable to update the email address on file.
Please register prior to calling technical support as high call volumes are expected during this time.
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We've made changes to accounts registered as individuals.
These accounts will no longer be able to view multiple TINs within a single account.
Please register a separate account for each individual TIN.
No changes have been made to Group Accounts.
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