Log In Help  
 

Frequently Asked Questions

Learn more about registration security and software requirements

 

 
Frequently Asked Questions

How do I get a user name and password to access the site?

To access this site, you must complete a simple registration process. During registration, you will choose a user name and password. Simply click on Register Today to register online.


What do I do if I forgot my user name or password?

If you forgot your password, you can request help online. You will be asked to provide a correct answer to the personal security question you provided when you originally registered for access to the Physician Website.

If you forgot your user name, you can also request help online. You will be required to provide a variety of information, similar to what was provided when you registered.

If you need assistance:
Dental offices and facilities: Please call 1-800-225-3375, Monday through Friday 8:00 AM to 6:00 PM or Contact Us via e-mail.


What do I do if the graphics are not displaying correctly?

This site is best viewed using browser versions 4.0 and higher. You will need to update your browser in order to view graphics correctly.


What do I do if I don’t have an e-mail account?

The site requires an e-mail address for security reasons. Please contact your Internet provider about establishing an account.


Who is Eligible to Register?

After completing the simple registration process, the Aetna Dental website can be accessed by Dentists or their office staff.


How do I contact Aetna with other general questions about the website?

For general assistance with the website:
Dental offices and facilities: Please call 1-800-451-7715, Monday through Friday 8:00 AM to 6:00 PM or Contact Us via e-mail.


How do I contact Aetna with a question about Log In/Password?

Assistance with Log In and Passwords is available:
Dental offices and facilities: Please call 1-800-225-3375, Monday through Friday 8:00 AM to 6:00 PM or Contact Us via e-mail.