Contact us - Small group

Member Services - HMO
ID cards, Claims & Eligibility Questions,Precertification/Claim Assistance 888-702-3862
Claims Mailing Address
Aetna, Inc.
P O Box 981107
Lexington, Ky 40512
Plan Sponsor Services/Enrollment Department
Enrollment: New or Termination/Changes/Questions
Aetna, Inc.
P O Box 44129
Jacksonville, FL 32231
Phone: 1-888-422-2128
or email us at EastSG Plan Sponsor Inquiries
Fax: 866-780-1914
Please mail all enrollment forms to above address and indicate the type of plan on the envelope.
Example: HMO, Life, Dental or PPO Medical
Billing/Account Reconciliation Questions Phone: 1-888-422-2128
or email us at EastSG Plan Sponsor Inquiries
Fax: 860-754-1073

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Member Services - PPO, Dental, Life,Indemnity, AD&D
ID cards, Claims & Eligibility Questions,Precertification/Claim Assistance 888-802-3862
Claims Mailing Address
Aetna, Inc.
P O Box 14079
Lexington, KY 40512
Plan Sponsor Services/Enrollment Department
Enrollment: New or Termination/Changes/Questions
Plan Sponsor Services Mailing Address
Aetna, Inc.
P O Box 44129
Jacksonville, FL 32231
Phone: 1-888-422-2128
or email us at EastSG Plan Sponsor Inquiries
Fax: 866-780-1914
Please mail all enrollment forms to above address and indicate the type of plan on the envelope.
Example: HMO, Life, Dental or PPO Medical
Billing/Account Reconciliation Questions Phone: 1-888-422-2128
or email us at EastSG Plan Sponsor Inquiries
Fax: 1-860-754-1073

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Added Benefits
Informed Health® Line
24 Hour Nurse Help Line 1-800-556-1555
Vision One® Discount Program (9am-9pm ET Monday-Friday & 9am-5pm ET Saturday)
Call for closest Eye Care Provider 1-800-793-8616

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Pharmacy Management (APM)
Member/Physician Services 1-800-238-6279 prompt 2 
Mail Claims To:
Aetna Pharmacy Management
PO Box 398106
Minneapolis, MN 55435-8106
Aetna Mail Order Drug 1-866-612-3862
Optional Services that you may have purchased through Aetna:
Life Insurance
1-800-523-5065
Dental
1-877-238-6200

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