Frequently Asked Questions (FAQs)

Can't find something on our site? Have questions about our health benefits and insurance plans?

We offer several different ways to help you find the information you need. Please use the links below to aid you in your search for the topics that are of interest to you. If you cannot find the answers to your question with the sections below, please contact us with your question.

Individuals and families

Buy Insurance
Buy Insurance: Shopping for Individual Health Coverage FAQs

Dental
General Dental FAQs
Orthodontic Care FAQs
Oral Surgery FAQs
DMO FAQs
PPO FAQs

Pharmacy
Coverage and Costs FAQs
Plan Requirements and Network FAQs
Aetna Preferred Drug List/Brand and Generic Drugs
Aetna Rx Home Delivery FAQs
Specialty Services and Programs

Disability
Disability FAQs

Life Insurance
Life Insurance FAQs

Health Expense Funds
Health Expense Funds: Spending Accounts FAQs

Your Member Rights
Selecting Your Health Plan FAQs
Member Services FAQs
Understanding your Health Plan Benefits FAQs

Miscellaneous FAQs
Selecting a Participating Provider FAQs
Emergency Care FAQs
Pregnancy and Child Care FAQs
PHR FAQs

Employers & organizations

Employers & Organizations: General, COBRA and HIPAA FAQs
Employers & Organizations: Enrollments and Renewals/Premium Rate and Quotes FAQs
Employers & Organizations: Notification of Changes/Eligibility/Provider Network FAQs
Employers & Organizations: Claims FAQs
Employers & Organizations: Pharmacy Management FAQs
Employers & Organizations: Preparing for the Impact of a Pandemic FAQs

Health care professionals

Health Care Professionals: Joining The Network FAQs
Health Care Professionals: Clinical Policy Bulletins FAQs
Health Care Professionals: Open Medicare Plan FAQs
Health Care Professionals: Dispute Process FAQs
Health Care Professionals: Pharmacy Management Program FAQs
Health Care Professionals: RelayHealth FAQs