How should we send your security code?

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Protecting you, first

Protecting your personal identity and health information is important to us. That's why we have the Next Generation Authentication program. It confirms if users are who they say they are.

How it works

All you have to do is enroll your web browser as a "trusted browser" before logging into your member website. If you login through a different web browser we will send you a verification code to confirm your identity. You'll receive this code via phone or email.

What if I can't access the code?

You'll be able to enter in new contact information to receive the code. To keep accounts safe, we may ask you a few questions to confirm your identity before using the new information. Once this process is complete, we'll remember your device and browser for future logins.

Text to

Call to

Email to

Terms And Conditions

Aetna Security Code - Terms and Conditions

Your request to receive a security code via a text message is your approval for Aetna to send you this type of text message at this specific date and time.

Your Aetna text message will appear with a random numeric short code. The text message itself will contain "Aetna".

Message and data rates may apply. Message frequency depends on account settings. Mobile carriers are not liable for delayed or undelivered messages.

Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket.

Change Number

Enter the mobile number you want your security code to be sent to

Mobile number

Confirm mobile number

Tick mark

This may update the contact information on your profile. Please view your profile to verify your preferences.

Invalid number. Please do not include 0 or 1 before your area code.

Additional Authentication Needed

We need additional authentication because this is a new way to contact you.

Please help us keep your account secure by answering the following questions to validate your identity.

Phone Verification Consent

We'll use your data to verify your identity and help prevent fraud. See our Privacy Policy for how we protect your data.

You authorize Aetna to disclose your name, address and mobile number to its service providers, to perform identity verification and help prevent fraud.
You authorize your wireless operator to disclose your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, to our third party service provider, solely to verify your identity and prevent fraud for the duration of the business relationship.

Identity verification is powered by Capital One Confyrm.

Phone Authentication

We???re sorry. We are unable to verify your account. Do you want to try Knowledge Based Authentication for verification instead?

Change Number

Enter the phone number you want your security code to be sent to

Phone number

Confirm phone number

Tick mark

This may update the contact information on your profile. Please view your profile to verify your preferences.

Invalid number. Please do not include 0 or 1 before your area code.

Additional Authentication Needed

Please help us keep your account secure by answering the following questions to validate your identity.

Knowledge Based Authentication

Please help us keep your account secure by answering the following questions to validate your identity

Question of

In Knowledge Based Authentication Validation

Phone Number Verification

Your phone number has been verified. We will send a 6-digit code to your mobile phone or we will call you directly based on your selection.

Knowledge Based Authentication

Authentication Failed

We're sorry. We are unable to verify your account. Do you want to try Phone Authentication for verification instead?

Phone Authentication

We're sorry. We are unable to verify your account. Do you want to try Knowledge Based Authentication for verification instead?

Phone Authentication

We???re sorry. We are unable to verify your account. Do you want to re-try?

Knowledge Based Authentication

You have successfully passed

Change Email Address

Enter the email address you want your security code to be sent to

Email address

Confirm email address

Tick mark

This may update the contact information on your profile. Please view your profile to verify your preferences.

Additional Authentication Needed

Please help us keep your account secure by answering the following questions to validate your identity.

Enter the code * (required)

Resend code?

Sorry your code expired, please request a new code below.

Code expires in

00:11:00

Cancel

Fields marked with * are mandatory

Your email address has been verified successfully.

Cancel

We've confirmed your identity on this device.

You have successfully confirmed your identity.
You don't need to confirm your identity again if you use this device.
Select "Do not remember me" if you are not using your personal device.

Remember Me Do not remember me

Register for Large Case Pensions Payee Services

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Step 3

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Step 4

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Step 1 of 4 Personal Info

Step

1 of 4

Personal Info

Step

2 of 4

Validate Identity

Step

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Create Account

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Terms and Conditions

Verify Payee

Validate Identity

Create Account

Accept Agreement

Verify Payee

Create Account

Accept Agreement

We're sorry. We can't find a match with our records. Please check the personal information you have entered in each field starting with your System Number or Social Security Number and try again. If you are still having having issues, please contact Large Case Pensions Payee Services @ 1-800-952-2700, Monday throuogh Friday, 9:00 AM to 4:00 PM ET

The registration is open to current Large Case Pensions payees

* Mandatory Fields

System Number

Social Security Number

System Number*

Get help??locating your System Number

Social Security Number*

ssn2

ssn3

First Name*

Last Name*

Date of Birth*

Day

Year

Resident Zip Code*

Email*

Retype Email*

Cancel

Help me find my System Number

Form 1099-R
Initial Payment Letter

Location of system number on 1099R Form is in the Account Number Field, which follows Field 14 - State Distribution. In the Account Number Field, user would need to enter the 10 digit number in that field, ex. 0001234567

On my ID card

Location of system number on Initial Payment Letter is in the Account Number Field, In the System Number Field, user would need to enter the 8 digit number in that field, ex. 99999999

On my EOB

On my Welcome Letter

*Mandatory Fields

Create a User Name*

Create a Password*

Retype this Password*

Select a Security Question*

Answer*

Cancel

We're sorry.
We can't complete your request at this time. Please try again later.

Cancel

To complete your registration, please confirm by clicking on the link in the email sent to you and log into your account. You will not have access to your account until this has been confirmed. You can close this window.

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This may take some time.