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Serving the hospitality and retail sectors

With Aetna Industry Solutions, you get a bundled benefits offering specifically tailored for the unique health needs of your diverse workforce.

Trends and insights

Trends and insights

Hispanic employees make up a significant portion of the hospitality and retail workforce. Learn about the unique cultural and work challenges they face accessing health care and three ways to help keep them engaged.


Making health care work for Hispanic employees – white paper (PDF)

Making health care work for Hispanic employees – infographic (PDF)

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Care and support for their unique needs

Health is a personal journey. That’s why your hospitality and retail team members get 24/7 access to care and support to help them reach their best health along the way.

Preventive care pop-up

Members get access to in-network preventive and wellness care right at work.

Cost-share differential

This optional plan design helps lower members' out-of-pocket costs when their children ages 18 and under visit a primary care doctor or urgent care center.

Culturally relevant outreach

We meet your members where they are with bilingual services and Spanish educational content and enrollment materials.

Aetna Concierge program

A high-touch team, specially trained in the hospitality and retail work cultures, helps members understand and use your health care benefits effectively.

Onsite wellness consultants

Wellness consultants define and oversee well-being strategies, right at your worksite, for a more personal level of benefits insight.

Well-being tools

We’re creating video and audio content, in English and Spanish, to help members manage their mental and physical well-being.

Fully insured solutions for mid-sized employers

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Portrait of chef preparing food in restaurant

Fully insured solutions for mid-sized employers

We know your benefit needs differ based on group size, funding arrangement and population health. So, we’ve designed hospitality and retail solutions specifically for fully insured, mid-sized employers.


These offerings include:


24/7 member services: Reps are available anytime to help members find doctors, navigate benefits and understand their bills.


A dedicated care management team: Our nurses, who are trained in the hospitality and retail work cultures, use predictive technology to find members with acute and chronic health needs to offer one-on-one support.


Personalized outreach: From personal health advocates to clinical care teams, employees get the support they need to reach their health goals.


Telemedicine solutions: Members can see a licensed doctor and get treatment for acute conditions anytime by phone, mobile app or online.


Optional programs: Based on your goals, we can further customize your plan with employee assistance programs, nonstandard employer contribution programs and concierge services.

Advocating for quality, affordable care for franchisees

Advocating for quality, affordable care for franchisees

Franchises typically have less power to influence the cost and quality of employee health care. So, we created National Health Access (NHA) in collaboration with the Health Care Policy Foundation and the HR Policy Foundation to meet the unique needs of the hospitality and retail franchisee markets.

Benefits include:

  • Strong backing of the HR Policy Association
  • The NHA Franchisee Advisory Board
  • Program management from the Health Care Policy Roundtable
  • Data-driven insights and analytics
  • Custom performance guarantees
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Aetna Industry Solutions

Bundled benefits and support just for hospitality and retail teams.


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.