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Serving the hospitality and retail sectors

With Aetna Industry Solutions, you get a bundled benefits offering specifically tailored for the unique health needs of your diverse workforce.

Trends and insights

Trends and insights

Hispanic employees make up a significant portion of the hospitality and retail workforce. Learn about the unique cultural and work challenges they face accessing health care and three ways to help keep them engaged.


Making health care work for Hispanic employees – white paper (PDF)

Making health care work for Hispanic employees – infographic (PDF)

Promoting health equity for low-wage workers – white paper (PDF)

Care and support for their unique needs

Health is a personal journey. That’s why your hospitality and retail team members get 24/7 access to care and support to help them reach their best health along the way.

Preventive care pop-up

Members get access to in-network preventive and wellness care right at work.

Aetna Family Option Plan*

This optional plan design helps lower members' out-of-pocket costs when their children ages 18 and under visit a primary care doctor or urgent care center.

Culturally relevant outreach

We meet your members where they are with bilingual services and Spanish educational content and enrollment materials.

Aetna Concierge program

A high-touch team, specially trained in the hospitality and retail work cultures, helps members understand and use your health care benefits effectively.

Designated well-being consultant

Onsite well-being consultant assesses population health needs, designs a well-being strategy and delivers customized programming to job sites.

Well-being tools

We’re creating video and audio content, in English and Spanish, to help members manage their mental and physical well-being.

*Not available for fully insured clients.

Advocating for quality, affordable care for franchisees

Advocating for quality, affordable care for franchisees

Franchises typically have less power to influence the cost and quality of employee health care. So, we created National Health Access (NHA) in collaboration with the Health Care Policy Foundation and the HR Policy Foundation to meet the unique needs of the hospitality and retail franchisee markets.

Benefits include:

  • Strong backing of the HR Policy Association
  • The NHA Franchisee Advisory Board
  • Program management from the Health Care Policy Roundtable
  • Data-driven insights and analytics
  • Custom performance guarantees

Aetna Industry Solutions

Bundled benefits and support just for hospitality and retail teams.


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.

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