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Serving the hospitality industry

With Aetna Industry Solutions, you get bundled benefits tailored for the unique health needs of your diverse workforce. Plus, solutions for franchisee and franchise management companies through National Health Access®.

hotel receptionist smiling

Care and support for their unique needs

Health is a personal journey. So, members get convenient access to care and support to them reach their best health along the way.

Convenient worksite care

Members get access to in-network preventive and wellness care right at work.

Cost-share differential

This optional plan design helps lower members out-of-pocket costs when their children aged 18 and under visit a primary care doctor or urgent care center.

24/7 member support

Member service reps are available anytime to help members find a doctor, navigate benefits and understand their bill.

Aetna Concierge program

A high-touch team, specially trained in the hospitality work culture, helps members understand and use your healthcare benefits, programs and resources effectively.

Onsite wellness consultants

Wellness consultants define and oversee well-being strategies, right at your worksite, for a more personal level of benefits insight.

Well-being tools

We’re creating video and audio content, in English and Spanish, to help members manage their mental well-being.

Fully insured solutions for mid-sized employers


Fully insured solutions for mid-sized employers

We know your benefit needs differ based on group size, funding arrangement and population health. So, we’ve designed hospitality solutions specifically for fully insured, mid-sized employers.


These offerings include:


24/7 Member Services: Reps are available anytime to help members find doctors, navigate benefits and understand their bills.


Dedicated care management team: Our nurses, who are trained in hospitality, use predictive technology to find members with acute and chronic health needs to offer one-on-one support.


Personalized outreach: From personal health advocates to clinical care teams, employees get the support they need to reach their health goals.


Telemedicine solutions: Members can see a licensed doctor and get treatment for acute conditions anytime by phone, mobile app or online.


Optional programs: Based on your goals, we can further customize your plan with employee assistance programs, nonstandard employer contribution programs and concierge services.

Culturally relevant outreach

Culturally relevant outreach

We meet your members where they are. So even if they’ve never had insurance, our bilingual service teams can help them understand their options, enroll in a plan and more. 


  • Spanish educational content is available through video, in print, by phone and on the web.
  • Member enrollment materials are available in Spanish to remove language barriers.
mother making phone call while holding baby and using laptop

Aetna Industry Solutions

Bundled benefits and support tailored to your hospitality team.


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.