As the largest health services company in the student health industry, we excel at serving your higher education health needs, from the most basic to complex.
Students can visit campus student health centers, local hospitals and over 1.2 million providers in our national network for convenient care.
Our tailored offerings — including integrated medical and behavioral health — support students’ whole health.
We have a dedicated Chief Medical Officer and Student Health Service model serving over 400,000 members and 150 schools.
Using data analytics and benchmarking, we can review your claims and utilization trends to help keep students healthier, and costs lower.
We don’t create solutions for just any student, but your students. And we do this by getting to know their origins, interests, communities, peers and ambitions better, so we can deliver better support.
Your students get:
With On-Call International, your students can get medical assistance and information anytime around the world. From finding lost luggage to arranging for family to be there in their time of need.
The program features:
From customer support to simple billing and claims administration, you’ve got support you can count on.
Our customer service teams educate your students on helpful tools and programs, and how to make the most of their benefits. And they’re always finding ways to improve, based on survey feedback.
Our claims and administration teams deliver timely determinations of benefits and adherence to legislative policies. And they’re true specialists, with an average tenure of 15 years.
With our simplified claims process, we offer step-by-step support for an easy billing experience. We’ll simplify enrollment too, with easier file submission, faster report processing and quicker access to ID cards, coverage and student services.
We understand your students and their health care. By joining forces with Apple, we can offer them a personalized tech experience that empowers them to improve their overall health.
The Attain by AetnaSM app is a first-of-its-kind health experience designed in collaboration with Apple. It combines a student’s health history with their Apple Watch® activity to offer personalized goals,* achievable actions and big rewards** — like an Apple Watch or gift cards from popular retailers.
Stay tuned: We’re currently piloting the Attain app abilities across several school campuses with students. Your Aetna rep can tell you more.
Though our Guardian Angel Program, we can use claims data to identify those who’ve recently survived an overdose. Then reach out with the right support.
A caring nurse or clinician will:
Explore nearly 40 years of commitment serving colleges and universities.
*Goals and suggested health actions should not replace doctor’s advice. If members have a medical condition that prevents them from meeting their goals, or if their doctor advises them not to take part in physical activity, there may be an opportunity to earn the same reward by different means.
**Eligibility for particular incentives varies by health plan type and location, including availability of Apple Watch as a reward. Members can download the Attain by Aetna app and sign in to see which categories of incentives are available.
Accessibility Services: If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 1-877-480-4161 from 8:30 a.m. - 5:30 p.m., Monday - Friday. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).
If you need a PDF document in an accessible format, you can request it directly through "Contact Us" here or at the top of the page.
Student health insurance plans are underwritten by Aetna Life Insurance Company (Aetna). In MD and NJ, student medical insurance is underwritten by Aetna Health and Life Insurance Company (AHLIC).Self-insured plans are funded by the applicable school, with claims administration services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company, Aetna Health and Life Insurance Company and their affiliated companies.
Aetna provides access to the travel assistance program offered and administered by On Call International, LLC (On Call). AD&D coverage offered through On Call is underwritten and insured by third parties as set forth in the policy. Aetna and On Call are independent contractors and are not agents of each other. Aetna accepts no liability for the services provided through On Call. The travel assistance program contains exclusions and limitations — read the Aetna Student Health Description of On Call Services document for details.
This material is for information only. Health insurance plans contain exclusions and limitations. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services.
For more information, go to aetnastudenthealth.com.
Apple, the Apple logo, iPhone, iPad and the Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Policy forms issued in Missouri include: AL SH HPol-AH 02.
Policy forms issued in Oklahoma include: AL SH HCert-H 02.
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
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