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Personal service for simpler care

We’re making it easier to navigate benefits and achieve better health with personalized support and outreach that always puts your members first.

A team to help members navigate benefits

A team to help members navigate benefits

With the Aetna Concierge Program, your members get a team of personal health care assistants to help them navigate their benefits — from finding doctors to scheduling appointments to comparing costs and more. 


As an extension of your benefits team, concierges can:


  • Help members make the most of their benefits
  • Boost benefits engagement and satisfaction
  • Promote in-network care and savings
  • Ease administration for your benefits department


The concierge team has experience in your entire benefits portfolio, even offerings from third-party vendors, so they can guide members to the right resources, at the right time.  

Working together to address all health needs

With Aetna One® Advocate, a team of member service and clinical care specialists work side by side — in the same location — to coordinate members’ whole health care and well-being, wherever they’re at on their journey.  


Highlights include:

A dedicated team

A pod of professionals, like member advocates, nurses, pharmacists and dieticians, work together in the same location to quickly address members health and well-being needs.

A 360-degree view

We have insight into pharmacy, lab and health assessment data, along with geographic, cultural, social and emotional data to understand, and anticipate, each members’ needs.

Extended support hours

Members can call an advocate 8 AM to 8 PM Monday to Friday (member’s local time) and 8 AM to 4:30 PM EST Saturday. They can also access our 24-hour nurse line anytime.

Proactive outreach

Through deep data analytics, we can see when members are going through a health, life or benefits change. And we reach out to them, instead of waiting for them to call us.


Making health care easier

Service, support and outreach to help members navigate their care and benefits.


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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