Keep your members healthy and engaged with programs and services that keep whole health in mind.
With the Aetna Concierge Program, your members get a team of personal health care assistants to help them navigate their benefits — from finding doctors to scheduling appointments to comparing costs and more.
As an extension of your benefits team, concierges can:
The concierge team has experience in your entire benefits portfolio, even offerings from third-party vendors, so they can guide members to the right resources, at the right time.
With Aetna One® Advocate, a team of member service and clinical care specialists work side by side — in the same location — to coordinate members’ whole health care and well-being, wherever they’re at on their journey.
Highlights include:
A pod of professionals, like member advocates, nurses, pharmacists and dieticians, work together in the same location to quickly address members health and well-being needs.
We have insight into pharmacy, lab and health assessment data, along with geographic, cultural, social and emotional data to understand, and anticipate, each members’ needs.
Members can call an advocate 8 AM to 8 PM Monday to Friday (member’s local time) and 8 AM to 4:30 PM EST Saturday. They can also access our 24-hour nurse line anytime.
Through deep data analytics, we can see when members are going through a health, life or benefits change. And we reach out to them, instead of waiting for them to call us.
Your members get more than mere customer service. And you do, too. Explore a higher level of support for your health plan benefits, services and administration.
Keep your members healthy and engaged with programs and services that keep whole health in mind.
Explore a menu of protection from group medical and Medicare options to ancillary dental and vision plans.
Find quoting, enrollment and reporting tools to ease the process for plan sponsors and brokers.
Service, support and outreach to help members navigate their care and benefits.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
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