Here is how to get started
Your Aetna Medicare coverage has started. Follow these steps to understand your benefits, access your member tools and get ready to use your plan.
Your first 30 days with your Aetna Medicare plan
Use this checklist to get ready to use your coverage.
Create or log in to your secure member account. Use your account to view your member ID card, benefits and covered drugs. Log in or register.
Check your Aetna member ID card. It will arrive by mail shortly after you sign up. Check your name and plan information when it arrives. If you need it before then, log in to your secure member account to view a digital card.
Review your plan documents. Start with your Summary of Benefits and Evidence of Coverage (EOC). These documents explain your benefits, coverage and costs. If your plan includes drug coverage, check your drug list too. View your coverage and benefits.
Confirm your doctors and pharmacies. If your plan has a network, check that the doctors and pharmacies you want to use are in it. Find a provider.
Check your prescription drugs. If your plan includes drug coverage, check your drug list (formulary) to see if your drugs are covered.
Review your premium payment. If your plan has a monthly premium, check when it’s due and review your payment options. Learn how to pay your premium.
Save Aetna Medicare Member Services contact information. Keep the number on your member ID card where you can find it when you have questions.
Need help getting started?
If you have questions about your coverage start date or member ID card, Contact Aetna Medicare Member Services.
Set up your Aetna member account
Your secure member account lets you manage your plan online. To register, use your member ID card or the phone number you gave when you signed up. You’ll also need your date of birth.
Once you’re logged in, you can:
Check claims and prior authorizations
View your digital member ID card
Check your coverage and benefits
Review covered drugs
Find network providers
Check your Medicare and Aetna member ID cards
Your red, white and blue Medicare card shows whether you have Part A, Part B or both.
With your Aetna Medicare plan, you will also receive an Aetna member ID card. Check your name and plan information when your Aetna member ID card arrives. You can also view your Aetna member ID card through your secure member account.
Keep your Aetna member ID card with you or have a digital copy ready. Bring it to your doctor appointments and pharmacy visits. Your card includes important information about your plan and how to contact us.
Schedule your “Welcome to Medicare” visit
The “Welcome to Medicare” visit is a one-time preventive visit.
It’s available during your first 12 months with Medicare Part B.
During the visit, your health care provider can:
Review your health history
Check some health measures
Help create a preventive care plan
Bring:
Your medical and vaccine records
Your family health history
A list of your drugs and supplements
Understand your health care costs
Your Medicare costs can depend on your plan and the services you receive.
Review your plan documents to learn about your monthly premium, deductible and copays. Check your costs for primary care and specialist visits to plan ahead and avoid surprise bills.
Get to know your plan documents
Your plan documents can help you understand your coverage, costs and plan rules.
- Summary of Benefits: This gives you an overview of your plan's benefits and costs.
- Evidence of Coverage: This explains your plan's coverage, costs and rules in more detail.
- Drug list: If your plan includes prescription drug coverage, check your drug list (formulary) to see what drugs are covered on your plan.
Check your providers
If your plan uses a provider network, check whether the doctors and other health care providers you plan to use are in network.
Your primary care provider (PCP) can help guide your routine and preventive care. If your Aetna Medicare plan requires a PCP, check your plan documents for PCP requirements.
Check providers in your Aetna Medicare network
Check your prescription drug coverage
If your plan includes prescription drug coverage, check your drug list (formulary) to see if your drugs are covered. Using a pharmacy in your plan's network may help lower what you pay for your drugs. If you take the same drugs often, mail order may be an option.
If your Aetna Medicare plan has drug coverage, you should:
Check for other benefits included with your plan
Some Aetna Medicare Advantage plans include benefits for dental, vision, hearing or over-the-counter products.
Check your plan documents to see what your plan includes.
View your Aetna Medicare coverage and benefits
Know where to go for help
Use your secure member account to review your coverage, check claims and find information about your plan.
If you have questions about your plan, contact Aetna Medicare Member Services.
