Talk to Member Services – 8 AM to 8 PM, 7 days a week, local time.
They can also help you:
- Update your contact information
- Change your (PCP)
Taking care of your health and well-being is a lifelong journey. As a member of an Aetna Dual Eligible Special Needs Plan, or D-SNP, you don’t have to go through it alone. You have an entire Aetna care team on your side every step of the way.
Your care team may include a nurse care manager, care coordinator, social worker, member advocate and health survey specialist. They are there to help you manage your health and get the most out of your benefits.
Soon after your plan begins, a member of your care team will give you a call to complete your health survey. This will help them get to know you and your health and wellness needs. And once it’s complete, you’ll receive a $50 gift card in the mail. Since your needs can change over time, the survey should be updated each year — your care team will reach out each year when it’s time.
Are you managing one or more health conditions? Struggling with certain symptoms? Confused about your medications? Sharing your questions and concerns with your care team can help them develop a care plan that best fits your needs.
That might include questions and concerns about seeing more than one health care provider. But don’t worry. Your care team may be able to help coordinate and schedule visits to your doctors, the dentist and other providers you need to see.
Having trouble getting to an appointment? Your care team may be able to help with that too. Most plans include transportation to and from approved locations. These include doctor’s offices and hospitals, pharmacies, senior centers and more.
Many D-SNP members have questions about their medications, like: How often should I take it? What are the side effects? What happens if I miss a dose? Understanding your medications is important for staying well. And your care team can help provide answers.
Beyond health care services, you also need a safe place to live to stay well. If that’s missing from your life, your care team can provide assistance. They can connect you with local and state programs that can help you with safe housing, your utility bills and more.
Sometimes, understanding your Medicaid benefits can be hard. If you have questions, your care team is there to answer them. They can help you access your state Medicaid benefits and make sure you get the benefits and services you need.
At Aetna, our number 1 goal is to make getting the care you need easy. That’s why your care team is here for you — to help you get the most out of your plan and reach your health goals. So give them a call at 1-866-409-1221 (TTY: 711). They’re available between 8:30 AM and 5:00 PM local time, Monday through Friday.
To learn more about what your D-SNP plan can do for you, visit AetnaMedicare.com/MyDSNP
As a D-SNP member, you have the support of a personal care team. Your team will help you get the heath care you need, when you need it.
Watch the video and see how your care team can help you.
We want to make sure you get the care you need. That’s why we encourage you to complete your annual health survey.
Get started online:
Or call 1-866-409-1221 ${tty} and press option 2 to reach a Health Survey Specialist. They’re available Monday to Friday, 8:30 AM to 5:00 PM local time.
Your privacy matters. Anything you tell your care team is kept private. It won’t affect what’s covered under your medical plan.
Your Aetna plan covers medical services and includes helpful benefits:*
$0 copays on covered Part D prescriptions at in-network pharmacies
Benefit for covered dental services at an in-network dental provider, including cleanings, extractions, crowns, and more**
Annual benefits for covered prescription eyewear, including glasses, lenses, frames, or contacts and a routine eye exam
Annual benefit for hearing aids plus a $0 in-network routine hearing exam through NationsHearing®
1-866-409-1221 ${tty}
Your Aetna team is here for you. Call to get the help and answers you need.
Talk to Member Services – 8 AM to 8 PM, 7 days a week, local time.
They can also help you:
Talk to your care team – Monday to Friday, 8:30 AM to 5:00 PM, local time.
They'll help you get the care you need. This includes:
Talk to our 24/7 Nurse Line – 24 hours a day, 7 days a week.
They'll help with non-emergency health questions or concerns.
1-866-409-1221 ${tty}
8 AM to 8 PM, 7 days a week, local time
Benefits may vary by plan
*FOR PLAN INCLUDES BENEFITS:The benefits mentioned are part of a special supplemental program for the chronically ill. Not all members qualify.
**FOR DENTAL BENEFIT FOR COVERED SERVICES: Dental benefit does not apply to CA Wrap and VA DentaQuest plans.
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website . To send a complaint to Medicare, call 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week. If your complaint involves a broker or agent, be sure to include the name of the person when filing your grievance.
Aetna handles premium payments through InstaMed, a trusted payment service.
Aetna handles premium payments through InstaMed, a trusted payment service.
Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log in may be different from your Caremark.com secure member site log in.
Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log in may be different from your Aetna secure member site log in.
The information you will be accessing is provided by another organization or vendor. If you do not intend to leave our site, close this message.
You are leaving our Medicare website and going to our non-Medicare website. If you do not intend to leave our site, close this message.
Caremark.com is the secure website where Aetna Medicare SilverScript members can manage prescriptions, sign up for mail delivery, view order status, find drug pricing, and identify savings options.
The Appointment of Representative form is on CMS.gov. To view the form just select “Continue”. If you do not intend to leave Aetna Medicare, close this message.
You are leaving our Aetna Medicare website and going to an Aetna Medicaid website. If you do not intend to leave the Medicare site, close this message.
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Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17.
Fifteen minutes have passed since you took an action on this page. To protect your privacy, we will log you out in 2 minutes.
We’re bringing you to our trusted partner to help process your payments. This site has its own log in. It may be different from your Aetna secure member site log in.
Resources For Living is not available for members with Aetna Part D (prescription only) plans, Dual Eligible Special Needs Plans (D-SNPs), Chronic Condition Special Needs Plans (C-SNP), Institutional Special Needs Plans (I-SNPs) or Medicare Supplement plans.
These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.
These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.
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For up to a 30-day supply during the initial coverage phase.
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Membership includes SilverSneakers instructor-led group fitness classes. Some locations offer members additional classes. Classes vary by location.
If you continue, you’ll leave Aetna®. Other websites may have different terms and privacy practices.
Participating locations (“PL”) are not owned or operated by Tivity Health, Inc. or its affiliates. Use of PL facilities and amenities is limited to terms and conditions of PL basic membership. Facilities and amenities vary by PL. At-home kits are offered for members who want to start working out at home or for those who can’t get to a fitness location due to injury, illness or being homebound.
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We exclusively cover OneTouch/LifeScan blood sugar meters and test strips.