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Enjoy preferred pharmacy copays on mail-order prescriptions

Delivery from CVS Caremark® Mail Service Pharmacy is convenient.* Depending on your plan, you may save money on 90-day refills of the medicines you take regularly. Log in to your account to get started today. Click on Prescriptions, then select Start Mail Service from the menu.

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Get your medicines by mail-order delivery

Get your medicines by mail-order delivery

It's important to take your prescription medicines regularly. Consider receiving 90-day supplies of many drugs by mail. Mail-order delivery may save you trips to the drug store and missed doses.


With your secure Caremark account you have access to:


  • Personalized notifications when it’s time to refill your medicines.
  • Easy-to-use online tools for ordering and tracking your medication refills on
  • $0 shipping on standard deliveries anywhere in the U.S.
  • Medicines delivered right to you in discreet, tamper-proof packaging.
  • Orders checked by pharmacists who can answer questions about your medicines.


Get started with 90-day refills by mail today

We offer three easy ways to start delivery by mail:

1.  Ask your doctor to electronically prescribe your medicines to CVS Caremark Mail Service Pharmacy, NPI 1881952851.

2. To use the self-start option, log in to Once logged in:

      •    Click on Prescriptions, then Start Mail Service from the menu.

      •    Select Request a New Prescription and follow the directions.

Go to

3. Call our home delivery specialists toll free at 1-866-235-5660, (TTY: 711). They’re available 24 hours a day, 7 days a week.


Mail Service Pharmacy FAQs


The length of time to get your first prescription filled will depend on how long it takes to receive your prescriptions from your doctor. For fastest service, ask your doctor to e-prescribe to CVS Caremark Mail Service Pharmacy (NPI: 1881952851).


Once the mail-order pharmacy receives your prescription, it usually takes up to 10 days for you to get your medicines.

You can find all of the information you need on the label on your current medicine container. You’ll need to provide:


  • The name of the medicine(s) you would like to order
  • The dosage
  • The name of your prescribing doctor

The mail service pharmacy will handle the rest.* 

If your doctor e-prescribes, your prescription goes electronically to the pharmacy right away. If you mail in an enrollment form or call, a pharmacy employee will contact your prescribing doctor(s). This will be to request a new prescription for 90-day supplies of your medicine(s). You’ll receive notice from the mail-order service pharmacy if your doctor’s office does not respond within a few days.

We suggest that you call your doctor to ask for a new prescription. Usually an electronic prescription is fast and easy for the doctor’s office. The mail-order service pharmacy cannot send your medicines without a prescription.

Some medicines are not eligible for mail-order delivery.


  • Your formulary, the list of drugs covered by your plan, shows medicines eligible for mail-order delivery.
  • The Start Mail Service feature on will not allow you to order prescriptions that are not eligible for mail-order service.
  • Member Services can review your medicines with you. They can advise which are eligible for mail-order delivery.

The mail-order service pharmacy must get your approval before mailing any medicine you didn’t order yourself. This includes prescriptions submitted by your doctor. If we need your approval, you will receive a call, text message or email. How we contact you depends on your saved communication preference. You can also give your consent to ship using the CVS Caremark mobile app.

It’s easy to opt out of mail-order delivery. Simply call Member Services or the number on your mail service packing slip. Before you do, check with alternative providers for your medicines, such as your local network retail pharmacy. This can ensure that there will not be a gap in your treatment.


* FOR MAIL ORDER SERVICE: You can ask your doctor to electronically prescribe your medicines to CVS Caremark Mail Service Pharmacy, NPI 1881952851.


See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

Aetna and CVS Caremark® are part of the CVS Health® family of companies.

For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 10 days. You can call 1-866-235-5660 (TTY: 711), 24 hours a day, 7 days a week if you do not receive your mail-order drugs within this timeframe. Members may have the option to sign-up for automated mail-order delivery.

The formulary and pharmacy network may change at any time. You will receive notice when necessary.