Includes PPO, HMO, HMO-POS medical plans with or without drugs.
CVS Caremark® Mail Service Pharmacy
CVS Caremark Mail Service Pharmacy can help you get the prescription drugs you need, when you need them. First, let’s find out if your drug is available. If it is, learn the four ways you can sign up. And get answers to common questions.
How to sign up for mail order pharmacy
Step 1: See if your drug is available through mail order pharmacy
Are your drugs available? Find your prescription drug in your plan’s formulary (drug list) to see if you can get it by mail order.
Step 2: Choose how to sign up
There are four ways to sign up for CVS Caremark Mail Service Pharmacy. Sign up the way you want, and get on track with mail order prescriptions.
Ask your doctor
Ask your doctor to send an electronic prescription (e-prescribe) by mail. They will need our physical address and this number to send your prescription to us: NCPDP ID: 0322038
Send to:
CVS Caremark Mail Service Pharmacy
One Great Valley Blvd.
Wilkes-Barre, PA 18706
Register online
Log in to your Aetna® Medicare secure member website and look for mail order to sign up. You can start here to log in.
Call Aetna Member Services
Call us toll-free at the number on your Aetna member ID card.
Ask an agent to help you sign up for mail order pharmacy service.
Mail us a form
Download and fill out this form. Then mail it back to us at this address.
CVS Caremark
PO Box 659541
San Antonio, TX 78265-9541
Payment options
Let us know how you want to pay for your mail order prescription. That way you can avoid processing delays. You have options, such as all major credit and debit cards, electronic check and more. Call us to learn about your options.
Mail order pharmacy FAQs
CVS Caremark Mail Service Pharmacy is our network mail order pharmacy. These mail order services are included with your prescription drug coverage. You do not pay extra for access to this service or for standard shipping.
Note: The prescription home delivery services provided by other pharmacies are not covered by our mail order benefit. Those services may cost you a fee, such as a delivery service charge.
Once we get your mail service pharmacy order:
We’ll check to make sure we have all the information we need to process your order. We’ll contact you or your doctor if we need more information.
If your order is for a new mail order prescription:
- And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment info on file to avoid delays.
- And your doctor gave us a script, we’ll look at whether you have used our mail service in the last 12 months. If you have, we’ll ship the order as soon as it’s processed. If you have not, we’ll need your approval to ship it.
If your mail order prescription is a refill and you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.
We’ll ship your prescription drugs right to you. Standard shipping is no added cost.
Most mail order prescriptions arrive no more than 10 days from the time we receive your order. Call the number on your Aetna member ID card if you don't receive your drugs within this time frame.
Keep in mind: Some mail order prescriptions need you to sign for the delivery. Call us to learn if your drug will need a signature when it’s delivered.
Some reasons why your order may be delayed are:
- We don’t have your payment info on file.
- We don’t have your consent to ship the order.
- There is severe weather that affects mail delivery.
- Your mail order prescription has special rules, such as prior authorization. We’ll have to contact your doctor to get it.
- Your doctor sent a new prescription. We may need your approval before shipping it to you.
Call us at the number on your Aetna member ID card to learn about your options, such as any options to get an emergency supply.
Can I manage my mail order prescriptions online?
Yes.
Log in to your Aetna Medicare secure member website
You can manage them in the Prescriptions section.
Can I have my drugs delivered to an address that is not my own? Or to a temporary address?
Yes. Generally, you can choose a different shipping address. Some restrictions may apply.
Can I fill a prescription for a controlled substance by mail?
Generally, yes, but state and federal laws may apply.
Can I return medications ordered by mail?
Generally, we can’t accept returns on drugs ordered through mail order. Some exceptions may apply. Just give us a call at the number on your Aetna member ID card to learn more.
Will I be charged a shipping fee for mail order prescription delivery?
Standard shipping is no added cost. If you need expedited shipping, there may be an extra fee. Call the number on your member ID card for more info.
Learn about long-term supply
Learn about long-term supply
Your plan offers a long-term supply at select retail pharmacies. Some drugs can be shipped to you through CVS Caremark Mail Service Pharmacy. A long-term supply is:
- A 90-day prescription if you have a prescription drug plan (Part D)
- A 100-day prescription if you have a Medicare Advantage prescription drug plan (Parts C and D)
This may be a great option for drugs you take regularly. We call these “maintenance” drugs. They’re used to treat chronic or long-term conditions, like high blood pressure.
Talk to your doctor to see if a long-term supply is right for you.
Federal or state limitations may apply.
Need help with Medicare enrollment?
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Aetna Member Services
Get help from Member Services. Find contact info for your plan and other resources.