CVS Caremark® Mail Service Pharmacy

CVS Caremark Mail Service Pharmacy is our network mail order pharmacy. These mail order services are included with your prescription drug coverage. You do not pay extra for access to this service or for standard shipping.

Note: The prescription home delivery pharmacy services provided by other pharmacies are not covered by our mail order benefit. Those services may cost you a fee, such as a delivery service charge.

Most mail service pharmacy orders arrive no more than 10 days from the time we receive your order. Call the number on your Aetna® member ID card if you don't receive your drugs within this time frame.

What about routine prescriptions and delivery time frames for Medicare members using CVS Caremark Mail Service Pharmacy?

If you use CVS Caremark Mail Service Pharmacy, you can have routine (maintenance) prescriptions mailed to you.

Most mail order prescriptions arrive within 10 days from the time we receive your order.

Keep in mind: Some mail order prescriptions need you to sign for the delivery. Call us to learn if your drug will need a signature when it’s delivered.

Once we get your mail service pharmacy order:

We’ll check to make sure we have all the information we need to process your order. We’ll contact you or your doctor if we need more information.

If your order is for a new mail order prescription:

• And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment info on file to avoid delays.
• And your doctor gave us a script, we’ll look at whether you have used our mail service in the last 12 months. If you have, we’ll ship the order as soon as it’s processed. If you have not, we’ll need your approval to ship it.
  

If your mail order prescription is a refill and you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.

We’ll ship your prescription drugs right to you. Standard shipping is no added cost.

Some reasons why your order may be delayed are:

• We don’t have your payment info on file.
• We don’t have your consent to ship the order.
• There is severe weather that affects mail delivery.
• Your mail order prescription has special rules, such as prior authorization. We’ll have to contact your doctor to get it.
• Your doctor sent a new prescription. We may need your approval before shipping it to you.

Call us at the number on your Aetna member ID card to learn about your options, such as any options to get an emergency supply.

Can I manage my mail order prescriptions online?

Yes.
Log in to your Aetna Medicare secure member website

You can manage them in the Prescriptions section.

Can I have my drugs delivered to an address that is not my own? Or to a temporary address?

Yes. Generally, you can choose a different shipping address. Some restrictions may apply.

Can I fill a prescription for a controlled substance by mail?

Generally, yes, but state and federal laws may apply. 

Can I return medications ordered by mail?

Generally, we can’t accept returns on drugs ordered through mail order. Some exceptions may apply. Just give us a call at the number on your Aetna member ID card to learn more.

Will I be charged a shipping fee for mail order prescription delivery?
 

Standard shipping is no added cost. If you need expedited shipping, there may be an extra fee. Call the number on your member ID card for more info.