Member Services
Get help from Member Services. Find contact info for your plan and other resources.
If you qualify for Extra Help, you’ll get help to pay your plan’s:
Extra Help also covers you over the coverage gap phase. And it waives any Part D late enrollment penalty.
First, you’ll need Medicare drug coverage (Part D). You may qualify for Extra Help with your plan if you have up to:
Income limit |
Resource limit |
|
---|---|---|
Single |
$22,590 |
$17,220 |
Married |
$30,660 |
$34,360 |
Income limit |
|
---|---|
Single |
$22,590 |
Married |
$30,660 |
Resource limit |
|
---|---|
Single |
$17,220 |
Married |
$34,360 |
These amounts are for 2024. They may change in 2025. If your income and resources are a bit higher, you should still apply.
Use this tool to find out. In 2024, you can switch plans once a quarter before October 1 if you have Extra Help.
Need help applying? Call BeneLynk at 1-888-715-0225 (TTY: 711), Monday to Friday, 9 AM to 6 PM ET. BeneLynk is an independent company.
Call Social Security at 1-800-772-1213 or TTY: 1-800-325-0778, Monday to Friday, 8 AM to 7 PM. You can talk to an agent or schedule a visit.
Get help from Member Services. Find contact info for your plan and other resources.
Email us or call an Aetna representative at 1-855-335-1407 (TTY: 711), Monday to Friday, 8 AM to 8 PM.
Also of interest:
Aetna handles premium payments through InstaMed, a trusted payment service.
Aetna handles premium payments through InstaMed, a trusted payment service.
Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log in may be different from your Caremark.com secure member site log in.
Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log in may be different from your Aetna secure member site log in.
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Caremark.com is the secure website where Aetna Medicare SilverScript members can manage prescriptions, sign up for mail delivery, view order status, find drug pricing, and identify savings options.
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Resources For Living is not available for members with Aetna Part D (prescription only) plans, Dual Eligible Special Needs Plans (D-SNPs), Institutional Special Needs Plans (I-SNPs) or Medicare Supplement plans.
These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.
These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.
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For up to a 30-day supply during the initial coverage phase.
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