Hartford, CT – January 16, 2026: Aetna Health Insurance Company is providing an update today regarding a data security incident that occurred at Outcomes One, Inc. (“Outcomes”). Outcomes works with Aetna® to provide our members with medication therapy management and medication adherence services.
What happened: Outcomes completed an investigation related to an email phishing incident that occurred on July 1, 2025. The affected employee noticed suspicious activity in his Outcomes email account and reported it to the Outcomes security team, which promptly took action to secure the account and engaged third-party specialists to help investigate the matter. No other email accounts were affected by this incident.
What information was involved: Outcomes performed a data review to determine if any of the accessed items contained individuals’ information. On July 17, 2025, Outcomes determined that one of the accessed items included individuals’ names and one or more of the following: demographic information, medical provider names, health insurance information, and medication information. Note that Social Security numbers were not involved.
What we are doing: To help prevent a similar incident, Outcomes has implemented and enhanced safeguards and security measures to further protect their email system, and they have implemented enhanced employee training regarding phishing emails.
What you can do: We recommend individuals remain vigilant and review statements received from Aetna and health providers. If you identify charges for services or medications you did not receive, you should contact Aetna immediately. More information can be found on the Outcomes’ website. Outcomes has also set up a designated incident response line to answer questions. The call center can be reached at 1-877-332-1681 ${tty}, available Monday through Friday, 9 AM to 9 PM ET, except for major U.S. holidays. We remain committed to protecting the confidentiality and security of the information in our care and apologize for any concern or inconvenience this may cause.