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Review your plan documents to learn about your coverage and benefits without needing to log in.

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Understanding your plan-specific materials*

Your member journey


What you'll receive


Whether you're a new or returning Aetna® member, you're part of the Aetna family.

Which means we're here to help you get the most out of your new Aetna Medicare Advantage plan.

Our team will stay in contact with you throughout the year and provide you with plan specific materials that help you stay informed.

Here are a few of the plan-specific materials that will be available through your Aetna Medicare plan.

  • Summary of Benefits
  • Member ID card
  • Formulary
  • Evidence of Coverage
  • Annual Notice of Change
  • Low-income Subsidy Rider

You will receive more information about how to access them.


A summary of Benefits. This document explains your benefits, tiers that your drugs are on, and provides a pre-enrollment checklist.


A member ID card. You should receive this within 7 to 10 days of enrolling in your new plan. Not all returning members will get a new ID card. Keep this card handy. You’ll need to show it when you visit the doctor’s office or pharmacy.


You will also receive a small insert outlining how you can access important plan materials. These items can be accessed online, or you can request to have them mailed to you. A few of the items you can request are:

  • A formulary is a list of drugs covered by your health plan. Each drug is placed in a different drug tier. Tier 1 is the least-expensive option and Tier 5 is the most expensive. Generally, the lower the tier, the less you pay.
  • Your Evidence of Coverage document details what your plan covers, how much you pay and more.
  • If you’re an existing member, you’ll also receive an Annual Notice of Change in the fall. This document will outline any changes in coverage or costs.
  • And if you’re eligible for a low-income subsidy, you’ll also get the low-income subsidy rider. This will show you the cost of drugs.

Be sure to keep these documents handy as they will help you navigate your plan throughout the year.


And as always, if you have any other questions, you can always visit for answers.




See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.


Understanding your plan-specific materials*

As a new or returning member, you get a lot of info that you might not understand. This brief video covers a few of the plan-specific materials you’ll get through your plan, and how you can use them. Learn about your:


  • Summary of Benefits
  • Member ID card
  • Plan formulary or drug list
  • Evidence of Coverage
  • Annual Notice of Change
  • Low-income Subsidy Rider


Watch this video to learn more.

2024 Aetna Medicare Star Ratings

Every year, Medicare evaluates plans based on a 5-star rating system. Read the latest press release on our Star Ratings for 2024 and our ongoing commitment to improving health outcomes for members.

Learn more about our commitment

A flu shot can protect you and those you love


Flu shots prevent millions of illnesses and flu-related doctor’s visits each year.* All Medicare Advantage plans cover flu shots at no extra cost, and you can get it at the same time as your COVID-19 or pneumonia vaccine.


Protect your health

Questions? We’ve got answers

Member Services


Get help from Member Services. Find contact info for your plan and other resources.


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Member FAQs


Explore common questions our members have about plans.


See our answers

*FOR FLU SHOT STATISTIC SOURCE: Centers for Disease Control and Prevention


*FOR UNDERSTANDING YOUR PLAN-SPECIFIC MATERIALS VIDEO: The information in this video applies only to members with Aetna Medicare Advantage (MA) and Aetna Medicare Advantage with Prescription Drug (MAPD) plans.



Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our DSNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.

SilverScript is a Prescription Drug Plan with a Medicare contract marketed through Aetna Medicare. Enrollment in SilverScript depends on contract renewal.