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Aetna® shines in Star Ratings with 88% of Medicare Advantage members in 4 out of 5-star plans or higher for 2025


Aetna Medicare is an HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system.


Learn more about our commitment


 

Get to know Aetna Member Services

Get to know Aetna Member Services

When you need help, we’re here for you. Hear from our Aetna Member Services team on their passion for supporting our members.

Jayne: When a member calls in I really try to treat them like family.

 

Tannia: How do I want my mom to understand this?

 

Stephanie: It’s important because sometimes they don’t have family members or friends that they are able to speak to.

 

Jayne: That’s why the first thing we do is when they call in is okay, let's review your plan and see how we can help you today. Let's see what your plan has that you can take advantage of.

 

Tannia: We invite them, our members, to call us and ask those questions.

 

Jayne: We like to make sure that the member has no other questions, whether it's on that specific reason for the call or any other benefit.

 

Tannia: We are their advocates.

 

Jayne: So advocating for our members really just means being there for them standing up for them. It's solving that issue for the member, it's not leaving the member to solve that issue on their own.

 

Tannia: I understand where you’re coming from, let me help you. Let me guide you.

Hear from Aetna Medicare members

 

How do you know you’ve got the right plan? When it’s so good, you just have to tell someone about it. Our Aetna Medicare members have a lot to share.

 

“It helped me to feel supported by Aetna Medicare.”

 

“I did not expect to be called by a nurse as a follow up for my emergency room visit. It helped me to feel supported by Aetna Medicare. Then a social worker called, and she found me the resources that I need.”

  

Martin S., Aetna Medicare Advantage member

“I’m pleased and grateful.”

 

“I’ve told my family and friends about my experiences with Aetna Medicare, and told them how surprised I am to have a plan that has no premium payment — and yet I still get these extra benefits. I’m pleased and grateful.” 

 

Helen L., Aetna Medicare Advantage member 

 
 

Pharmacy and prescriptions

 

Managing prescriptions can feel like a full-time job. Our pharmacy and prescription center makes it better. Refill, or check on, prescriptions without logging in. See if the drugs you need are covered. If you need pharmacy or prescription help, this is a great place to start.

 

Pharmacy and Rx center

 

A flu shot can protect you and those you love

 

Flu shots prevent millions of illnesses and flu-related doctor’s visits each year.*  All Medicare Advantage plans cover flu shots at no additional cost. You can get it at the same time as your COVID-19, RSV or pneumonia vaccine.

 

Protect your health

More helpful links

Get the most out of your Aetna plan. Access care the way you want. Find support for your health, right in your community with added Aetna Medicare plan benefits.

Explore added benefits

SilverSneakers®

 

Healthy rewards

Access to quality care

Telehealth

 

24-Hour Nurse Line

 

Resources For Living® program

Aetna HealthSM mobile app

Get access to all your health plan info — whenever you want, wherever you are. Download the mobile app.

  • Download on the app store
  • Get it on google play

Find your plan documents

Want to know what your plan covers? Learn more about your benefits and the programs and services your plan offers.

 

Select your state and county to choose a plan. Your plan name is on your member ID card. If you don’t see your county or plan listed, you can find your plan documents here.

 

Choose your plan year

Select the plan year you're looking for

Choose your state, county and plan name to view documents for your plan.

CHOOSE YOUR STATE, COUNTY AND PLAN NAME

Got questions? Contact us

Member Services 

Get help from Member Services. Find contact info for your plan and other resources.


Contact Member Services

Attend a seminar

Learn how you can get the most from your plan.
 

Sign up

For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中文 | Tiếng Việt | 한국어 | Kreyòl Ayisyen | Русский | العربية | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…

 

Disclaimers

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our D-SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.

SilverScript is a Prescription Drug Plan with a Medicare contract marketed through Aetna Medicare. Enrollment in SilverScript depends on contract renewal.

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

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