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How to get the help you need
I have to reach Aetna®
Call Aetna Medicare Member Services at the number on your ID card. If your ID isn’t handy, you can get help by contacting Member Services.
I need emergency care or to see a doctor today
If you're impacted by this disaster and need care right away, you can seek emergency care anywhere, as needed. You can also talk with a doctor by phone or video. Check your Evidence of Coverage for a list of covered telehealth services. To get started, log into your secure member website. You can also find a list of doctors on our website.
I lost my member ID card
If your member ID card is lost or damaged, don’t worry. To get a replacement, you can contact member services or visit your secure member website. While there, you can also find network doctors, chat with us online and more.
Coverage when it counts
Flexible, convenient coverage

Flexible, convenient coverage
Convenience matters, especially now. We'll help make it easier to care for your health during this disaster.
When you can’t get care in network
You'll have access to your benefits during a public health emergency or disaster. When one of these events is declared, and until it ends, we'll:
- Temporarily reduce out-of-network facility cost sharing amounts to in-network amounts
- Waive referral requirements, where applicable
- Make changes that benefit you effective immediately, without the required 30-day notice
Help paying your Medicare plan premium
If you’re facing financial difficulties due to the disaster, you can contact us to explore your payment options when you receive an invoice for your monthly premium.
Helping you get your medicine and medical equipment
Helping you get your medicine and medical equipment
Your medicine — and the medical equipment and health items you rely on — matter to your health. This guidance can help you get the items you need.
Prescription assistance
You can refill your prescriptions early and get up to a 30-day supply of medicine — including those that may have been lost, damaged or destroyed during the disaster. If necessary, you can also get your medicine at an out-of-network pharmacy.
Using our mail-order pharmacy? We can send your prescription wherever you need it. Just call us if your address has changed so your medicine gets to the right place.
Help getting medical equipment and services
We can help you get or replace plan covered durable medical equipment covered by your plan, like canes or blood sugar meters, regardless of when you last received these items. We can also help you get covered dental services and vision care if items covered by your plan.
Important phone numbers
Aetna Dental®: 1-866-409-0937 ${tty} Monday to Friday, 9 AM to 9 PM ET (follow prompts for dental coverage)
EyeMed Vision: 1-844-486-3485 ${tty} Monday to Saturday, 7:30 AM to 11:00 PM ET

Trauma and well-being resources to help you cope

Trauma and well-being resources to help you cope
We know this is a tough time, and we’re here to help make things less stressful for you. Our Resources For Living® program can help.
We’ve opened our Resources For Living program services for those affected by this disaster, including those who aren’t Aetna members. You can call 1-866-370-4842 ${tty} for help finding available shelters, accessing government resources, getting referrals or coping with the emotional impact of this disaster.