Includes PPO, HMO, HMO-POS medical plans with or without drugs.
Do you have questions about your Medicare plan? We’re here to help.
Aetna Medicare Plans
Medicare Advantage (MA)
Where you live helps us find the Medicare plans that are right for you.
1-844-979-3435
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7 days a week, 8 AM to 8 PM
Prescription drug plans (PDPs)
Aetna Medicare prescription drug plans (PDPs) can help you pay for medications your doctor wants you to take.
Formerly known as SilverScript® PDPs. Exclusions may apply.*
1-866-235-5660
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7 days a week, 24 hours a day
Medicare Supplement Insurance Plans
An Aetna Medicare Supplement Insurance plan helps you pay for some health care expenses.
1-888-624-6290
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7 days a week, 7 AM to 8 PM CT
Employer Group Medicare Advantage
Call this number if you have an Aetna Medicare plan from the last job you worked at.
1-888-267-2637
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Monday to Friday, 8 AM to 9 PM ET
Special Needs Plans (SNPs)
D-SNP members: Don’t see your plan name below? Just contact Aetna Dual Eligible Special Needs Plans (D-SNPs) for help.
Aetna Medicare Dual Eligible Special Needs Plans (D-SNPs)
1-866-409-1221
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Address: Member Services and D-SNP Customer Service
PO Box 7083
London, KY 40742
Aetna Medicare Chronic Condition Special Needs Plans (C-SNPs)
1-833-595-1008
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Address: Aetna Duals COE Member Correspondence
PO Box 982980
El Paso, TX 79998-2980
Aetna Medicare Longevity and Aetna Medicare Supportive Care Plans (I-SNP)
1-844-826-5291
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Address: Aetna Duals COE Member Correspondence
PO Box 982980
El Paso, TX 79998-2980
More ways to get in touch with us
Email Aetna Medicare
Send us an email and we’ll get back to you as soon as possible.
Get help with your added benefits
We’ll answer your questions about fitness, taking care of your vision and more.*
Aetna Medicare mailing address: Aetna Inc., PO Box 7405, London, KY 40742
*For prescription drug plan members
Prescription drug plan members do not qualify for additional benefits or Aetna member seminars.
Log in to send us a private email
If you have a Medicare Advantage Plan (Part C and Part D):
If you have an Aetna prescription drug plan (Part D):
Don’t have an Aetna Medicare plan?
We’ll help you find a plan that meets your needs.
We’ll help you find a plan that meets your needs.