Prescription drug plan members do not qualify for added benefits or Aetna member seminars.
What kind of Aetna Medicare plan do you have? Find it here.
Aetna Medicare plans
Medicare Advantage (MA) plans
Aetna MA plans are Part C plans that cover your medical care plus added benefits like dental, vision and hearing care. Many plans also include Part D drug coverage. These are called Medicare Advantage prescription drug (MAPD) plans.
Call us at 1-844-979-3435 ${tty}
7 days a week, 8 AM to 8 PM
Prescription drug plans (PDPs)
Aetna Medicare stand-alone Part D plans help you cover your drug costs only — without medical coverage.
Formerly known as SilverScript® PDPs. Exclusions may apply.*
Call us at 1-866-235-5660 ${tty}
7 days a week, 24 hours a day
Medicare Supplement Insurance plans
An Aetna Medicare Supplement Insurance plan (Medigap) helps you pay for some health care expenses.
Call us at 1-888-624-6290 ${tty}
7 days a week, 7 AM to 8 PM CT
Employer or Group Medicare Advantage plans
If you have questions about an Aetna Medicare plan from an employer or group, we can help.
Call us at 1-888-267-2637 ${tty}
Monday to Friday, 8 AM to 9 PM ET
Special Needs Plans (SNPs)
Aetna Medicare Dual Eligible Special Needs Plans (D-SNPs)
For Medicare members who also get Medicaid
Call us at 1-866-409-1221 ${tty}
${hours}
Address: Member Services and D-SNP Customer Service
PO Box 14066
Lexington, KY 40512
Aetna Medicare Chronic Condition Special Needs Plans (C-SNPs)
For Medicare members with chronic conditions
Call us at 1-833-595-1008 ${tty}
${hours}
Address: Aetna Duals COE Member Correspondence
PO Box 982980
El Paso, TX 79998-2980
Aetna Medicare Longevity Plans (I-SNP)
For Medicare members living in long-term care
Call us at 1-844-826-5291 ${tty}
${hours}
Address: Aetna Duals COE Member Correspondence
PO Box 982980
El Paso, TX 79998-2980
More ways to get in touch
Get help with your added benefits
We’ll answer your questions about fitness, taking care of your vision, and more.*
Aetna Medicare mailing address
Aetna Inc.
PO Box 14088
Lexington, KY 40512
For prescription drug plan members
Log in to send us a private email
If you have a Medicare Advantage Plan (Part C and Part D):
If you have an Aetna prescription drug plan (Part D):
Don’t have an Aetna Medicare plan?
We’ll help you find a plan that meets your needs.
Don’t have an Aetna Medicare plan?
We’ll help you find a plan that meets your needs.