Contact Aetna® Medicare
Member Services

Prescription drug plans (PDPs)

Aetna Medicare stand-alone Part D plans help you cover your drug costs only — without medical coverage.

Formerly known as SilverScript® PDPs. Exclusions may apply.*

Call us at 1-866-235-5660 ${tty}

7 days a week, 24 hours a day

Medicare Supplement Insurance plans

An Aetna Medicare Supplement Insurance plan (Medigap) helps you pay for some health care expenses.

Call us at 1-888-624-6290 ${tty}

7 days a week, 7 AM to 8 PM CT

Employer or Group Medicare Advantage plans

If you have questions about an Aetna Medicare plan from an employer or group, we can help.

Call us at 1-888-267-2637 ${tty}

Monday to Friday, 8 AM to 9 PM ET

Aetna Medicare Dual Eligible Special Needs Plans (D-SNPs)

For Medicare members who also get Medicaid

Call us at 1-866-409-1221 ${tty}

${hours}

Address: Member Services and D-SNP Customer Service 

PO Box 14066

Lexington, KY 40512

Aetna Medicare Chronic Condition Special Needs Plans (C-SNPs)

For Medicare members with chronic conditions

Call us at 1-833-595-1008 ${tty}

${hours}

Address: Aetna Duals COE Member Correspondence

PO Box 982980

El Paso, TX 79998-2980