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A nurse calling an Aetna Medicare member on her phone, giving answers to Medicare questions

Ask the 24-Hour Nurse Line

From symptom questions to treatment concerns, there are times when having a registered nurse on hand would be invaluable. Call the 24-Hour Nurse Line to get the answers you need, when you need them.

Talk to a registered nurse anytime

a woman on her cellphone asking a nurse her Medical questions and finding answers

Talk to a registered nurse anytime

Sometimes you need a quick answer to a question. Maybe your concern can't wait until you see your doctor. You can talk to our registered nurses day or night on our Medicare Nurse Hotline to get help with:

 

  • Deciding whether to visit a doctor or urgent care center
  • Understanding your symptoms
  • Managing chronic conditions
  • Learning about treatment options and medical procedures

Call the Aetna Medicare Nurse Hotline number

 

  • Call us toll free at the number on your Aetna member ID card.
  • Florida HMO & SNP members only: call  1-855-493-7019 (TTY: 711) anytime.

If you need urgent or emergency care, call 911 and/or your doctor immediately.

 

Staff on the nurse hotline cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.

 

 

 
A person with a phone to their right

Need help with Aetna Medicare enrollment?

Call a licensed Aetna agent at ${dynamicPhone} ${tty}, ${hours}.

 An Aetna member card

Aetna Member Services

Aetna Medicare Advantage members have access to contact information and resources specific to their plans.

 

This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.