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Aetna’s privacy center

 

We value the trust you place in us. Protecting your privacy is important to Aetna and we take care to safeguard your personal information. Additional information regarding how we collect, maintain and use your information is available in our Privacy Center.

Web and Mobile Privacy Statement

 

Welcome to our web and mobile experience. By using our websites and mobile apps, you agree to the terms of this Privacy Statement.

 

Privacy Statement update: August 11, 2021

Privacy notices

 

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Aetna is required to send a notice ("Notice of Privacy Practices") to members of our insured Health and Long Term Care plans and Mail Order Pharmacy customers.

 

Aetna is also required to send a privacy notice ("Notice of Information Practices") to our insured Life and Disability plan members and to our Large Case Pension payees.

 

Notice of privacy practices by plan type

Document name

Language

Medical, Dental, Pharmacy, Managed Behavioral Health and Vision plans Notice of Privacy Practices

Federal Risk Plans

Aetna Senior Supplemental Health Notice of Privacy Practices

Aetna Student Health Notice of Privacy Practices

Employee Assistance Plan Notice of Privacy Practices

Long-Term Care Notice of Privacy Practices

Aetna Voluntary Notice of Privacy Practices

Aetna International – U.S. Based Plans Notice of Privacy Practices

Document name

Medical, Dental, Pharmacy, Managed Behavioral Health and Vision plans Notice of Privacy Practices

Language

Document name

Federal Risk Plans

Language

Document name

Aetna Senior Supplemental Health Notice of Privacy Practices

Language

Document name

Aetna Student Health Notice of Privacy Practices

Language

Document name

Employee Assistance Plan Notice of Privacy Practices

Language

Document name

Long-Term Care Notice of Privacy Practices

Language

Document name

Aetna Voluntary Notice of Privacy Practices

Language

Document name

Language

Notice of information practices by plan type

Document name

Language

Large Case Pension Notice of Information Practices

Life and Disability Notice of Information Practices

Life and Disability Privacy Notice for Aetna Voluntary Notice of Information Practices

Life Privacy Notice for American / Continental Notice of Information Practices

Document name

Large Case Pension Notice of Information Practices

Language

Document name

Life and Disability Notice of Information Practices

Language

Document name

Life and Disability Privacy Notice for Aetna Voluntary Notice of Information Practices

Language

Document name

Life Privacy Notice for American / Continental Notice of Information Practices

Language

Complaints

 

If you think your HIPAA Privacy Rights have been violated, you can contact us using the toll-free Member Services number on your ID card or you may contact the Aetna Privacy Office directly at the address below:

 

HIPAA Member Rights Team
Aetna Inc.
P.O. Box 14079
Lexington, KY 40512-4079

 

You also may write to the Secretary of the U.S. Department of Health and Human Services.

Security highlights

 

Aetna takes information security seriously and we diligently safeguard your personal information. Here are some ways Aetna protects your information and steps you can take to help.

 

Health care privacy FAQs

 

Simple, direct answers to common questions about health care privacy.

 

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.