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Aetna Community Pact

Everything we do at Aetna starts with our values: Integrity, Excellence, Inspiration and Caring. These values inform innovation in our products and services and our continued commitment as We Join You on your journey to achieving your health ambitions.

Our values are a clear, strongly-held set of core beliefs that reflect who we are and what you can expect from us. Our goal is to start conversations with you and join in important discussions that are fruitful, positive and valuable. This Community Pact ensures we operate with a shared set of expectations and guidelines.

Aetna values wheel Aetna values wheel

 

Let’s have a conversation! Your health is our top priority.
We will share content that inspires, educates and empowers you as you strive to get the most out of life. We look forward to you sharing your story with us, too.

Please keep in mind that we have the right to remove any posts, including those that involve swearing, racial or sexual slurs, bullying or overly aggressive language—and anything that could be perceived as offensive, violent or vulgar. We want this community to be a positive place for everyone.

We are here for you in the bad times. And the good.
We understand that things don’t always go according to plan. We will do everything in our power to help resolve any issues that may arise.

And that’s not all.

As your supportive advocate on your health journey, we want you to feel comfortable asking us how your health care plan can keep you healthy or help you get back there. We will do our best to respond in a timely manner and appreciate your patience as we work to get you the information you need. We will avoid jargon terms and legal language when possible. We will be clear, empathetic and purposeful in our response.

This is our page but it’s your community.
We want you to thrive, not just survive. We are partners with you as you strive to achieve your health goals—and so are the millions of others who actively engage with us online. Be sure to always use your real identity. We will do the same. Say hello. Start a conversation. Share your story. You never know who you may help in the process. It may even be yourself.

If you have questions about our social pages, we want to hear from you. Send us an e-mail at socialmediacustomerservice@aetna.com or reach out to our handles @Aetna and someone from our team will evaluate and get back to you.

Read the Aetna Social Media and Community Terms of Use in its entirety.

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