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At Aetna, we make protecting the confidentiality and privacy of your health information a top priority. That is why we have developed a registration process that validates you as an authorized user of your Secure Health Website. To access your Secure Health Website, you must use a browser with 128-bit encryption. Your browser will be checked for 128-bit encryption when you start your registration. It is important to understand that despite these safeguards, no security process, ours or anyone else's, is 100% foolproof. We continually review our security processes against industry standards, modifying them as required to help protect your information.
What is encryption?
- Encryption scrambles data into unintelligible characters based on a secret key.
- Encryption increases the level of security for the information you send from your browser over the Internet to your Secure Health Website.
Most browsers support a minimum level of 40-bit encryption, as well as a stronger 128-bit encryption level. To better protect your information, your Secure Health Website site only supports 128-bit Web browser encryption.
Browser support
Aetna Navigator is best viewed with the following browsers:
- Internet Explorer 7.0
- Internet Explorer 6.0
- Firefox 3.0 (a free browser that works with the PC and Macintosh platforms)
We currently do not support the Safari browser, due to technical limitations with Safari which prevent certain features from displaying correctly in Aetna Navigator.
About registration
To access your personalized benefits information you must complete the registration process. This simple, one-step process will give you immediate access to your Aetna benefits information. The registration process requires you to input information about yourself, such as your Social Security number or member ID, along with other information so that we can validate you as an Aetna member who is authorized to use your Secure Health Website.
As part of your registration you will:
- input requested personal information, such as your member ID
- create a User Name
- select a password
- select a personal security phrase and answer, which will enable you to change your
- password online
- receive confirmation of your registration
Keep your account secure
It's important that you safeguard both your User Name and password to prevent unauthorized users from accessing your personal information. If you have reason to believe that your credentials have been compromised, you should immediately contact Aetna Member Services at the phone number noted on your member ID card.
Once you have completed your registration you will have immediate access to information about your Aetna benefits, claims and other valuable health content-related features. We hope you enjoy the ease of being able to view your Aetna information at your convenience and interacting with us online.
Legal notices
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.