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Simplified Claims Process Video

A Simplified Experience

Our simplified claims process makes it easy to file a claim. Watch the video below to see how employees can file in 90 seconds* or less.

*When employee has Aetna medical. Additional time may be involved for members who have a non-Aetna medical plan.

Video transcript

[ Birds chirping ]

Life is extraordinary.

But when the unexpected happens, it's important to be prepared.

That's why, for over 30 years, we've offered supplemental health benefits, like accident, critical illness, and hospital coverage, so your employees don't have to worry about those unexpected moments.

Our plans are designed from the ground up, so they're customizable to meet employers' needs and include features that make it easy for employees to get coverage.

And, since we're a medical carrier, we're able to offer a unique, streamlined member experience.

It's our simplified claims experience, and it's powered by Aetna Easy File and Aetna claims finder.

Members simply log in, answer a few questions, tap "submit," done in 90 seconds or less.

If we have the member's medical data, we'll match it to their supplemental health claim.

And we'll check for other benefits the member might be eligible for and automatically process any claims for them.

No paperwork. No hassles. That's it.

And we also remind members throughout the year to use their benefits so they can better manage their costs and protect their savings.

It's all part of our commitment to whole health -- physical, emotional, social, and financial -- and helping our millions of members live happier, healthier lives.

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