Making mental health a priority

Many of the illnesses doctors see have an emotional or stress-related component. That’s why we are committed to improving our members’ total health experience.

An integrative approach

Behavioral health issues can interfere with an individual’s overall health and the ability to follow a treatment plan. They also can affect work performance. That’s why our clinical teams are doing more.

We offer real integration of care for our members. Our clinical teams are trained to ask questions to help them identify behavioral health issues related to medical conditions like diabetes and heart disease. They can then create a care plan that addresses the whole person — the medical condition and the behavioral health issue.

24-hour phone access

Members can call our customer service center toll free at any time, day or night. They can get answers to benefits questions and get help finding a behavioral health professional.

Integration of data and services

Our systems combine data from all areas of care to paint a complete health picture for each member. This helps us:

• Tailor disease management programs to address each member’s needs
• Identify members who may need help before a health issue gets worse
• Coordinate care and communicate with all doctors and caregivers involved
  

Straightforward approvals

In most cases, outpatient care does not require precertification or authorization. Accessing behavioral health services is as easy as visiting a primary care doctor.

Learn more about our precertification/authorization requirements