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Transcript - Health Hero Q&A: This nurse believes in the power of personal connections


Text Overlay: About 80% of older adults have one chronic disease, and 77% have at least two.

Marshall: I have been living with diabetes for years.

I had triple-bypass surgery in 2014.

In 2016, I was diagnosed with liver cancer.

Nicole: Marshall and I met just a little over a year ago in his doctor’s office. He’s the type of member that just tugs at your heartstrings. For one reason or another, he’s gotten into my heart. It’s very important for chronic conditions to manage them and make sure they’ve having coordination with care between their doctors and their medications.

Marshall: She made me at ease because she would ask questions that I didn't know how to answer, and she would be break it down so you could really understand what the doctors are saying to you.

She became a best friend.

Nicole: The amount of impact we can give to a member by giving this personalized support and being in their home, it’s just priceless.

Marshall: You have seen me at the lowest point of life, and you helped me to go through it.

Nicole: The little steps that you take to the bigger picture are greater, actually, than trying to attack it all at the same time.

You can go anywhere. Small steps. The sky's the limit.

Marshall: I’m 67. I hope to live to be 107.