Aetna Specialty Pharmacy

Easily get the special medications you need, plus added support

Specialty drugs — drugs you usually don’t get at a local pharmacy — often need special storage and handling. And they need to be delivered quickly. Aetna Specialty Pharmacy®* medicine and support services can help make it easy for you to get these medicines. Plus, when you need extra support, it’s always available.

When you use Aetna Specialty Pharmacy, you also get access to many helpful services including:

  • Free, secure delivery (usually within 48 hours of confirming your order)
  • Delivery to your home, doctor’s office or any other place you choose
  • Package tracking for prompt delivery
  • Training on how to self-inject your medicine
  • Flexible payment options
  • Free injection supplies, such as needles, syringes, alcohol swabs, adhesive bandages and containers for needle waste

Understand how to use your specialty medicines

A dedicated team of experienced nurses and pharmacists is available 24 hours a day, 7 days a week to help you. They’ll teach you how to use your medicine. And make sure you take the right dose. They can also answer any specialty drug-related questions you may have.

Call the following toll-free number 1-866-782-ASRX (1-866-782-2779). Or, if you need the help of a telephone device for the deaf (TDD), call 1-877-833-ASRX (1-877-833-2779).

Get extra support for your complex medical condition

    Skilled nurses and pharmacists from Aetna Specialty Pharmacy offer extra support to patients with complex medical conditions including:

  • Anemia
  • Asthma
  • Chronic renal failure
  • Crohn's disease
  • Deep vein thrombosis
  • Endocrinology
  • Gaucher disease
  • Growth hormone deficiency
  • Hematology
  • Hemophilia
  • Hepatitis

  • Immune system disorders
  • Infertility
  • Multiple sclerosis
  • Neurology
  • Oncology
  • Osteoarthritis
  • Pain management
  • Psoriasis
  • Pulmonary diseases
  • Respiratory syncytial virus (RSV)
  • Rheumatoid arthritis
  • Transplant

Savings and support for specialty drugs

Aetna Specialty Care RxSM** is a pharmacy benefits and insurance plan that can help you save on certain specialty drugs. The drugs affected by Aetna Specialty CareRx are described in your summary of coverage. 

Learn more about Aetna Specialty CareRx

*Specialty medications through Aetna Specialty Pharmacy and the Specialty Pharmacy Network may not be available to California HMO members. Talk to you doctor about the appropriate way to get the specialty medications you need.  Doctors may have agreed to dispense and administer these drugs to you themselves.  Or they may write a prescription so you can fill them at any participating retail or mail-order pharmacy.

**In California: The entire Aetna Specialty CareRx program explained above does not apply if you are a member of a self-funded HMO plan.  If you aren’t sure what type of plan you have, check with your employer.  Or call Member Services at the toll-free number on your Aetna ID card.

This material is for information only and is not an offer or invitation to contract.  An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations.  Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Policy forms issued in OK include:  HMO OK COC-5 09/07, HMO/OK GA-3 11/01, HMO OK POS RIDER 08/07, GR-23 and/or GR-29/GR-29N.


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