Specialty Pharmacy: How to Enroll

Easy and fast enrollment

Ordering your prescription medications through Aetna Specialty Pharmacy® is fast and easy.*

  • Your doctor can fax your prescription to 1-866-FAX-ASRX (1-866-329-2779).
  • You or your doctor can mail your prescription order to us. Please send it with a completed patient profile form (which includes our mailing address).
  • Your doctor can speak to one of our registered pharmacists at 1-866-782-ASRX (1-866-782-2779) during our normal business hours  (Mon-Fri, 8 a.m. - 7 p.m. ET).


*Aetna Specialty Pharmacy and the Specialty Pharmacy Network may not be available to California HMO members. Doctors may have agreed to dispense and administer these drugs to members themselves. Or they may write a prescription so that members can fill them at any participating retail or mail-order pharmacy.

Medication refills

A week before your expected refill, an Aetna Specialty Pharmacy representative will call you to schedule your delivery. The representative will confirm that you are still taking your medication, that your doctor has not changed the dose, and that you are not experiencing any unmanageable side effects.

If you prefer, you can call us to schedule your refill (phone numbers below), or schedule it online through your secure member website.

Aetna Specialty Pharmacy does close for select holidays. This may affect some refill orders. Please be prepared to order your refill in advance, if needed. View our Holiday Calendar.

Customized shipping & delivery

Your medication will be delivered to the address you choose. Aetna Specialty Pharmacy makes every effort to package your medication for easy use and handling, ensuring that it is preserved until you are ready to take it. Your shipment includes necessary supplies, such as syringes, adhesive bandages, sharps containers and alcohol swabs.

What to expect with your first order

After we receive your prescription, your first order should ship within 48 hours. It may take longer if we need to contact your doctor about the prescription.

Your first order includes a welcome packet with forms you must sign and return.

Every order also includes a packing slip. This lists the drugs and supplies in your order. Check to make sure all drugs and supplies are in the package, and that all of the information applies to you.

Please call us right away if your package is damaged or opened. Do not use any of the medicine or supplies.

Contacting us

Call toll free: 1-866-782-2779

TDD: 1-866-833-2779

Fax: 1-866-329-2779

Health benefits and health insurance plans are offered and/or administered by Aetna Health Inc., Aetna Health of California Inc., Aetna Health Insurance Company of New York, Aetna Health Insurance Company and/or Aetna Life Insurance Company (Aetna).  In Florida, by Aetna Health Inc. and/or Aetna Life Insurance Company.  In Maryland, by Aetna Health Inc., 151 Farmington Avenue, Hartford, CT 06156.  Each insurer has sole financial responsibility for its own products.

This material is for information only and is not an offer or invitation to contract.  An application must be completed to obtain coverage.  Health benefits and health insurance plans contain exclusions and limitations.  Aetna Specialty Pharmacy refers to Aetna Specialty Pharmacy, LLC, a subsidiary of Aetna Inc., which is a licensed pharmacy that operates through specialty pharmacy prescription fulfillment.  This pharmacy is a for-profit entity.  Information is believed to be accurate as of the production date; however, it is subject to change. 
Policy forms issued in OK include:  HMO OK COC-5 09/07, HMO/OK GA-3 11/01, HMO OK POS RIDER 08/07, GR-23 and/or GR-29/GR-29N. 


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