Phone Call from Aetna or Coventry
Aetna is performing an automated outbound call to health exchange members who have coverage through Aetna or Coventry Health. The call serves two main purposes:
- To gain consent from members to release their pharmacy records to Aetna. Consent is requested of both members and dependent children.
- To collect health assessment and lifestyle survey data.
If a member needs to speak to an Aetna representative, there will be a transfer option offered. Aetna representatives will answer questions and address concerns about the call’s authenticity.
The phone numbers that are part of this call campaign are:
Aetna - 866-615-6330
Coventry Health -866-625-4162