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Phone call from Aetna

Aetna is performing an automated outbound call to health exchange members who have coverage through Aetna.  The call serves two main purposes:

 

  • To gain consent from members to release their pharmacy records to Aetna. Consent is requested of both members and dependent children.
  • To collect health assessment and lifestyle survey data.

If a member needs to speak to an Aetna representative, there will be a transfer option offered. Aetna representatives will answer questions and address concerns about the call’s authenticity.

 

The phone number that is part of this call campaign is:

 

Aetna: 1-866-615-6330 (TTY: 711)

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.