Aetna is performing an automated outbound call to health exchange members who have coverage through Aetna or Coventry Health. The call serves two main purposes:
- To gain consent from members to release their pharmacy records to Aetna. Consent is requested of both members and dependent children.
- To collect health assessment and lifestyle survey data.
If a member needs to speak to an Aetna representative, there will be a transfer option offered. Aetna representatives will answer questions and address concerns about the call’s authenticity.
The phone numbers that are part of this call campaign are:
Aetna - 866-615-6330
Coventry Health -866-625-4162