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Medicare and Medicaid COVID-19 FAQs

For specific benefit information, visit our vaccine resources page and choose your state. For general updates on the COVID-19 vaccine, our telemedicine policy, testing information and more. Click the links under Additional FAQs.



Aetna Medicare

Aetna Better Health Medicaid

CVS Health is actively monitoring the global COVID-19 pandemic including guidance from trusted sources of clinical information such as the Centers for Disease Control (CDC) and World Health Organization (WHO). Below is information about policies and procedures that CVS Health has implemented that focus on the health and safety of our colleagues, customers, members and patients. For more information about the virus, please visit the CDC and/or WHO websites dedicated to this issue.


General vaccine information and CVS Health support

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CDC info

Get the latest updates on every aspect of the pandemic.


Visit the CDC

State resources

Get vaccine news, testing info and updated case counts.


Find state resources

CVS Health

Access trusted resources about COVID-19, including vaccine updates.


Visit CVS Health

The information contained in this FAQ is subject to change at the discretion of CVS at any time, for any reason and without advanced notice.


1Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.


Regulations regarding telehealth services and care package availability for Aetna Medicaid members vary by state and, in some cases, are changing in light of the current situation. Aetna Medicaid members with questions about their benefits are encouraged to call the member services phone number on the back of their ID cards.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices

Medicare Disclaimers

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