CVS Health is actively monitoring the global COVID-19 pandemic including guidance from the Centers for Disease Control (CDC) and World Health Organization (WHO). Below is information about policies and procedures that CVS Health has implemented that focus on the health and safety of our colleagues, customers, members and patients. For more information about the virus, please visit the CDC and/or WHO websites dedicated to this issue.
*The content below is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
CVS Health has implemented the following programs to educate members about COVID-19 and help address any associated anxiety and stress:
Members can use Teladoc® or their provider may be able to offer them services over the phone or through a telemedicine platform where you have a real-time visual connection. Members can check availability by accessing Aetna online DocFind directory, contacting their provider or visiting the Coronavirus Resource page on Aetna.com.
MinuteClinic offers two telemedicine options, including E-Clinic visits and MinuteClinic Video Visits. For more details, visit www.minuteclinic.com. These visits are covered by most Aetna Commercial and Medicare plans.
We are still learning about the novel coronavirus that causes COVID-19 and how it spreads. At this time, the WHO and CDC have stated that the likelihood of novel coronavirus contaminating cardboard or other shipping containers is low. Our shipping carriers follow CDC guidelines to protect their employees and recipients of our orders, and this includes best practices for cleaning, social distancing and sanitizing. Our shipping suppliers have largely relaxed the requirement for a physical signature for orders that would normally require one. We are sourcing additional personal protective equipment such as gloves and masks for our staff, and training staff on its proper and effective use. We regularly sanitize the bins that transport orders throughout pharmacy processes. For more information, please check the CDC website.
As the pandemic continues to spread, CVS Health is taking steps to address the outbreak and protect member access to medication. The latest steps we are taking will help ensure patients have options available to them when it comes to filling prescriptions. Steps we are taking include:
We are closely monitoring the global manufacturing environment and working with our suppliers to ensure we can continue filling prescriptions for our pharmacy patients and plan members at CVS Health. We are actively managing our supply to ensure our ability to continue to fill prescriptions in our retail, mail and specialty pharmacies.
We’re also balancing the growing interest in off-label use of certain prescription medications to treat COVID-19 pneumonia with the ongoing needs of patients and members who are prescribed these drugs to help manage chronic conditions such as lupus, HIV, rheumatoid arthritis and asthma. Our goal is to limit stockpiling of medication that could result in future shortages and gaps in care.
Our retail pharmacies are following dispensing guidelines regarding the use of these medications for COVID-19 that have been established in certain states. In states with no guidelines, our pharmacies are limiting the dispensing for COVID-19 treatment to a 10-day supply with no refills.
With client consent, our PBM CVS Caremark is setting appropriate coverage limits on the quantity of these medications for potential use in treating COVID-19. Plan members who already take these medications for approved uses will be able to bypass the new quantity limits.
Aetna Resources For Living (RFL) is offering support and resources to individuals and organizations who have been impacted by Coronavirus. Through this liberalization, those in need of support can access RFL services whether or not they have it as part of their benefits.
Support to individuals and organizations that don’t have RFL includes:
You can find more information on COVID-19 at these links:
1 Available in select states for select conditions. Other restrictions apply. To receive these services, you will be connected to a trusted third-party provider.
2 Disclaimer: Regulations regarding telehealth services and care package availability for Aetna Medicaid members vary by state and, in some cases, are changing in light of the current situation. Aetna Medicaid members with questions about their benefits are encouraged to call the member services phone number on the back of their ID cards.
3 Through December 31, 2020.
4 Distribution is dependent on recent hospital discharge for COVID-19 diagnosis and supply availability.
5 Free 1- to 2-day Rx shipping applies to orders from March 9, 2020, until further notice.
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Health benefits and health insurance plans contain exclusions and limitations.
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