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Addressing your COVID-19 concerns

CVS Health is actively monitoring the global COVID-19 pandemic including guidance from the Centers for Disease Control (CDC) and World Health Organization (WHO). Below is information about policies and procedures that CVS Health has implemented that focus on the health and safety of our colleagues, customers, members and patients. For more information about the virus, please visit the CDC and/or WHO websites dedicated to this issue.

 

*The content below is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

 

General questions

Protecting yourself

CVS actions

Additional resources

COVID-19 policy changes

 

Extended Timeframes for COBRA and ERISA Benefit Plans (PDF)

 

The information contained in this FAQ is subject to change at the discretion of CVS at any time, for any reason and without advanced notice. 

 

1Available in select states for select conditions. Other restrictions apply. To receive these services, you will be connected to a trusted third-party provider.

2Disclaimer: Regulations regarding telehealth services and care package availability for Aetna Medicaid members vary by state and, in some cases, are changing in light of the current situation. Aetna Medicaid members with questions about their benefits are encouraged to call the member services phone number on the back of their ID cards.

3Through February 28, 2021; Nearly all other plans with benefits administered through CVS Caremark ended the early refill waiver in 2020.

4Distribution is dependent on recent hospital discharge for COVID-19 diagnosis and supply availability.

5Free 1- to 2-day Rx shipping applies to orders from March 9, 2020, until further notice.

We’re here to support you Find out how

CDC info

Get the latest updates on every aspect of the pandemic.

 

Visit the CDC

State resources

Get vaccine news, testing info and updated case counts.

 

Find state resources

CVS Health

Access trusted resources about COVID-19, including vaccine updates.

 

Visit CVS Health

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.