CVS Health is actively monitoring the global COVID-19 pandemic. Below is information about the virus – including guidance from the WHO and the Centers for Disease Control (CDC) - tips for staying healthy, and information about policies and procedures that CVS Health has implemented that focus on the health and safety of our colleagues, customers, members and patients. For more information about the virus, please visit the CDC and/or WHO websites dedicated to this issue.
*The content below is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Common signs of infection include:
In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure, and even death. Visit the CDC website for more information about symptoms.
Older adults, as well as people with underlying chronic medical conditions like heart disease, diabetes, and lung disease, seem to be at higher risk for developing serious complications with COVID-19.
Currently, there is limited information about risk of COVID-19 to pregnant women. During pregnancy, women experience immunologic and physiologic changes that might increase their risk for severe illness with COVID-19. Because of this, pregnant women are considered an at-risk population for adverse outcomes. Prevention efforts are especially important.
COVID-19 is thought to spread primarily through human-to-human contact via respiratory droplets that are produced when a person coughs, sneezes, or even talks. Infected droplets may be inhaled or land on or in the noses or mouths of people nearby, spreading the disease.
It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it, but this is not thought to be the main way the virus spreads. Similarly, contracting the disease from an infected animal or pet is considered low risk.
COVID-19 is spreading very easily, more efficiently than the flu. For this reason, it is critical to practice social distancing, wear a mask, wash your hands properly and disinfect frequently used surfaces. For more information about the transmission of COVID-19, please see the CDC website.
CVS Health has implemented the following programs to educate members about COVID-19 and help address any associated anxiety and stress:
Members can use Teladoc® or their provider may be able to offer them services over the phone or through a telemedicine platform where you have a real-time visual connection. Members can check availability by accessing Aetna online DocFind directory, contacting their provider or visiting the Coronavirus Resource page on Aetna.com.
MinuteClinic offers two telemedicine options, including E-Clinic visits and MinuteClinic Video Visits. For more details, visit www.minuteclinic.com. These visits are covered by most Aetna Commercial and Medicare plans.
The Food and Drug Administration (FDA) has not indicated there are any concerns with drugs manufactured in China. The FDA protects public health by promoting supply chain integrity and working to ensure medicines imported to the U.S. meet legal and regulatory requirements. Imported drugs must meet FDA’s standards for quality, safety and effectiveness.
Although there are currently no vaccines available to protect against human coronavirus infection, you may be able to reduce your risk of infection by washing your hands often, avoiding touching your eyes, nose, or mouth with unwashed hands, and avoiding close contact with people who are sick.
If you have cold-like symptoms, as a courtesy to your co-workers and others, please remain at home while you are sick:
If you share a work station or equipment with others, please wipe it down with disinfectant wipes after use. Surfaces in any area occupied by an individual who has been diagnosed with COVID-19 should be washed with 70 percent ethyl alcohol or chlorine solution. For information about disinfecting your work station, equipment, or home, visit the CDC's Clean and Disinfect website.
Many states, counties, cities and countries have issued “stay at home” or “social distancing” orders. To help protect yourself and others from the spread of COVID-19, it is important to follow these orders and limit the amount of time spent outside the home and around other people.
Most people with common human coronavirus illness will recover on their own. However, it is important to treat symptoms and limit the chances of infecting others. If you suspect you may have COVID-19, stay at home and reach out to a local health care provider.
Although there are no specific treatments for illnesses caused by human coronaviruses, you can take the following actions to help relieve symptoms if you are mildly sick:
Monitor your symptoms and reach out to a health care provider immediately if you experience any of the following:
For additional guidance on what to do if you or someone you know is sick, visit the CDC website.
No, but since there is no treatment for COVID-19, getting available immunizations for other lung infections, like flu, pneumonia and whooping cough is important. This is especially important for those who have weakened immune systems or who may have a more serious illness. Additionally, while COVID-19 is circulating, these immunizations will help decrease the burden on health care delivery systems
We are still learning about the novel coronavirus that causes COVID-19 and how it spreads. At this time, the WHO and CDC have stated that the likelihood of novel coronavirus contaminating cardboard or other shipping containers is low. Our shipping carriers follow CDC guidelines to protect their employees and recipients of our orders, and this includes best practices for cleaning, social distancing and sanitizing. Our shipping suppliers have largely relaxed the requirement for a physical signature for orders that would normally require one. We are sourcing additional personal protective equipment such as gloves and masks for our staff, and training staff on its proper and effective use. We regularly sanitize the bins that transport orders throughout pharmacy processes. For more information, please check the CDC website.
As the novel coronavirus (COVID-19) continues to spread, CVS Health is taking steps to address the outbreak and protect member access to medication. The latest steps we are taking will help ensure patients have options available to them when it comes to filling prescriptions. Steps we are taking include:
We are closely monitoring the global manufacturing environment and working with our suppliers to ensure we can continue filling prescriptions for our pharmacy patients and plan members at CVS Health. We are actively managing our supply to ensure our ability to continue to fill prescriptions in our retail, mail and specialty pharmacies.
We’re also balancing the growing interest in off-label use of certain prescription medications to treat COVID-19 pneumonia with the ongoing needs of patients and members who are prescribed these drugs to help manage chronic conditions such as lupus, HIV, rheumatoid arthritis and asthma. Our goal is to limit stockpiling of medication that could result in future shortages and gaps in care.
Our retail pharmacies are following dispensing guidelines regarding the use of these medications for COVID-19 that have been established in certain states. In states with no guidelines, our pharmacies are limiting the dispensing for COVID-19 treatment to a 10-day supply with no refills.
With client consent, our PBM CVS Caremark is setting appropriate coverage limits on the quantity of these medications for potential use in treating COVID-19. Plan members who already take these medications for approved uses will be able to bypass the new quantity limits.
Aetna Resources For Living (RFL) is offering support and resources to individuals and organizations who have been impacted by Coronavirus. Through this liberalization, those in need of support can access RFL services whether or not they have it as part of their benefits.
Support to individuals and organizations that don’t have RFL includes:
You can find more information on COVID-19 at these links:
1 Available in select states for select conditions. Other restrictions apply. To receive these services, you will be connected to a trusted third-party provider.
2 Disclaimer: Regulations regarding telehealth services and care package availability for Aetna Medicaid members vary by state and, in some cases, are changing in light of the current situation. Aetna Medicaid members with questions about their benefits are encouraged to call the member services phone number on the back of their ID cards.
3 Disclaimer: Regulations regarding telehealth services and care package availability for Aetna Medicaid members vary by state and, in some cases, are changing in light of the current situation. Aetna Medicaid members with questions about their benefits are encouraged to call the member services phone number on the back of their ID cards.
4 Through September 30, 2020.
5 Distribution is dependent on recent hospital discharge for COVID-19 diagnosis and supply availability.
6 Free 1- to 2-day Rx shipping applies to orders from March 9, 2020, to August 31, 2020.
7 Free 1- to 2-day Rx shipping applies to orders from March 9, 2020, to August 31, 2020.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
The information you will be accessing is provided by another organization or vendor. If you do not intend to leave our site, close this message.