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Aetna Member Services

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Contact options

Call the Member Services number on your ID card for personalized service.

Or call 1-877-238-6200 to get automated coverage and claims information. The recorded system is always available; you can speak to a live person Monday - Friday, 8 a.m. to 6 pm ET.

Or log in any time to contact us securely or find phone numbers specific to your coverage.

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Aetna Medicare contact info

Our public online contact form

 

Corporate Headquarters

For general inquiries, reach our Corporate Headquarters at 1-800-US-AETNA (1-800-872-3862). There is no option for members to get information at this number.

The Corporate Headquarters phone lines are staffed Monday through Friday, 8 a.m. - 6 p.m. ET.

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Pharmacy mailing addresses

For questions about Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862).

Hours of operation are Monday through Friday 7 a.m. – 11 p.m. ET, Saturday 7:00 a.m. – 9:30 p.m. ET, and Sunday 8 a.m. – 6 p.m. ET.

Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892

Social Media

We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 a.m.-8 p.m. ET Monday-Friday @Aetna and 24/7 @AetnaHelp.

@Aetna – https://twitter.com/aetna
@AetnaHelp – https://twitter.com/aetnahelp

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