As providers reopen, you may notice some changes when you arrive for your next eye exam. These include waiting outside for your appointment, having your temperature checked at the door and maintaining physical distancing in the waiting room. In addition, providers will be doing deep cleaning between appointments and wearing personal protective equipment (PPE).
Spot a Safety Ready doctor
The Aetna Vision℠ Preferred plan makes it easy for members to find providers who’ve let us know they’re following stringent safety and cleanliness guidelines. Just visit the Provider Locator page and look for the Safety Ready badge. You can even filter your initial search results by using the Safety Ready toggle.
To earn the Safety Ready badge, providers must confirm that they have implemented new safety protocols and meet the guidelines issued by the American Optometric Association (AOA) and the Centers for Disease Control and Prevention (CDC). These include:
Updating sanitation, safety and physical distancing policies, procedures and/or practices, and securing necessary cleaning supplies, face coverings and PPE
Training clinical and dispensary associates on the new policies, procedures and/or practices
Establishing specific protocols and accommodations for high-risk patients (such as dedicated appointment times or support services)
Updating hours of operation and scope of services through the Aetna® online claims system
Aetna Vision Preferred members can get glasses and contacts whenever and wherever they want, including online. Log in or create an account at Aetna Vision to order from these online retailers:
Aetna benefits are automatically applied during checkout, and glasses or contacts will be mailed directly to your home. Many of these retailers are offering free expedited shipping and free returns.
You can also visit our Aetna Vision Preferred special offers page to redeem a variety of money-saving offers,* including:
Finally, CVS Health contact lens renewal allows you to refill your contact lens prescription without leaving home.
To learn more about caring for your eyes during this challenging time, read our vision-related COVID-19 safety information and FAQs.
*Not all discounts are available at all providers, or for all groups. Prior to receiving services, please check with your provider to see if you are eligible to receive the discount.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
Policies and plans are insured and/or administered by Aetna Life Insurance Company (Aetna). Certain claims administration services are provided by First American Administrators, Inc., and certain network administration services are provided through EyeMed Vision Care ("EyeMed"), LLC. Providers in the Aetna Vision network are contracted and credentialed through EyeMed Vision Care, LLC according to EyeMed's requirements. EyeMed and Aetna® are independent contractors and not agents of each other. Provider participation may change without notice. Refer to Aetna.com for more information about Aetna plans.
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