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Telemedicine is a smart, safe choice

We can all do our part of help prevent the spread of COVID-19. Using telemedicine to see a doctor is a great option to help you take care of your health, while protecting yourself and others.

Get quality care at home

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Get quality care at home

Coronavirus is spread from an infected person to others through the air by coughing and sneezing, as well as through close personal contact. That’s why we’re being asked to keep a social distance to help prevent it’s spread.
 

Aetna members should use telemedicine as their first line of defense in order to limit potential exposure in physician offices. We've liberalized our policies with your doctor so that they can now deliver care to you virtually.  With telemedicine services, you can meet with a doctor by phone or video chat 24/7. So, if you’re sick and need to see a doctor, or need care right away, it may be a great option for you. It’s fast, easy and it can give you peace of mind. 

Telemedicine visits for $0 copay

Telemedicine visits for $0 copay

Telemedicine isn’t just a safe way to access care, it’s now more affordable. We’re offering a $0 copay* for telemedicine visits until June 4, 2020.

We’ll waive costs for all telemedicine visits through:
 

  • Network providers who deliver virtual care, such as over-the-phone care and live videoconferencing
  • Teladoc® options through the Aetna HealthSM app
  • Other virtual care apps or services provided as part of your plan

Speak with a doctor

 

*Fully Insured plan sponsors, if your plan provides telemedicine benefits, then costs will be waived.

*Self-insured plan sponsors will be able to opt out of this program at their discretion.

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Helping you get started

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Helping you get started

It’s easy to use telemedicine services. Just keep in mind that you may have a longer wait time than usual to speak with a doctor due to the pandemic.
 

You have three ways to find out if you have access:
 

Have telemedicine, and haven’t used it before? Register for Teladoc.

 

You have two ways to get support:

 

  • Contact your primary care provider: We’re waiving fees for virtual care services*, which include videoconferencing and over-the-phone care.
  • Use Teladoc if your plan offers it.  To access, log in to or download the Aetna Health app and use the Teladoc option.

Download on App Store      Download on Google Play

 

*Self-insured plan sponsors will be able to opt out of this program at their discretion.

Get quality care at home

GettyImages-915087036-696x522.jpg

Get quality care at home

Coronavirus is spread from an infected person to others through the air by coughing and sneezing, as well as through close personal contact. That’s why we’re being asked to keep a social distance to help prevent it’s spread.

With telehealth, you can meet with a doctor by phone or video chat without having to go in to their office. Often you can seek telehealth treatment after hours or on weekends. So, if you’re sick and need to see a doctor, or need care right away, it may be a great option for you. It’s fast, easy and it can give you peace of mind. 

Telehealth visits for $0 copay

Telehealth visits for $0 copay

Telehealth isn’t just a convenient way to access care, it can also help you avoid exposure to the COVID-19 virus. To support you in obtaining your care via telehealth, we’re offering a $0 copay for telehealth visits at this time.

We’ll waive costs for all telehealth visits for:
 

  • All Medicare plans, including group, individual, Medicare-Medicaid plans and dual SNPs
  • Contracted, network Medicare providers who deliver virtual care, such as live videoconferencing

 

Until further notice, Aetna will offer zero co-pay telemedicine visits for any reason to all Individual and Group Medicare Advantage members. Aetna Medicare Advantage members should use telemedicine as their first line of defense to limit potential exposure in physician offices. Cost sharing will be waived for all Teladoc® virtual visits. Cost sharing will also be waived for real-time virtual visits offered by in-network providers (live video conferencing or telephone-only telemedicine services). Medicare Advantage members may use telemedicine for any reason, not just COVID-19 diagnosis.

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Helping you get started

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Helping you get started

If you’re interested in telehealth services, just contact your provider. They’ll let you know how they can see you by virtual care services, which include videoconferencing and over-the-phone care.
 

Just keep in mind that if you take advantage of telehealth visits, you may have a little longer wait time than usual to speak with a doctor.

Medicare disclaimers
 

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Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations.

Information is not a substitute for diagnosis or treatment by a physician or other health care professional.