Telemedicine continues to be a great option for non-emergency care, especially if you don’t feel comfortable leaving your home. That’s why we’ve liberalized our policies with providers so they can deliver care to you virtually 24/7. Visits done through virtual care will continue to be covered at the same copay as an in-person visit, and the copay amount will be applied toward your deductible as usual.
Additionally, taking care of your emotional health right now is more important than ever, so we are offering free mental health counseling using telemedicine and a $0 copay amount* for outpatient mental health visits through September 30, 2020. So don’t hesitate to get the support you need.
Take the first step:
Review your plan coverage
To confirm your telemedicine benefits coverage, just log in to your member website to review your plan details. You can also call the number on your ID card.
Ways to get support
Call your primary care physician
Many doctors and mental health professionals are still treating patients through virtual care. Call your doctor to see if they’re participating in telemedicine or if they think you should come into the office for any chronic health needs. Since they already know your medical history, they’re a great first option. Even if your plan doesn’t offer telemedicine coverage, you may be covered for a virtual visit with your doctor.*
Use Teladoc® telemedicine services
If your doctor isn’t available and you need care right away, or if it’s after hours or a weekend, you can meet with a Teladoc doctor by phone or video and mental health professionals by video. Get access to Teladoc through the Aetna HealthSM app.
Find virtual care providers for your state
If your doctor is not offering telemedicine or if you’re just looking for more options, you can search for other providers who are offering virtual care in your state.*
*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for plan details. Or call the number on your ID card to confirm telemedicine and Teladoc eligibility.
Mental well-being
Inpathy
Arcadian Telepsychiatry
MinuteClinic® location virtual options
Minute Clinic E-Clinic Visits
Minute Clinic Video Visits
*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine benefits coverage, check your member website for plan details. Or call the number on your ID card to confirm telemedicine and Teladoc eligibility.
Regulations regarding telemedicine services for Aetna Medicaid members vary by state, and in some cases are changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the member services phone number on their ID cards.
Many services are now covered, including:
Telemedicine should be your first line of defense for non-emergency care. It can help limit potential exposure to the coronavirus.
Ways to get support:
Call your primary care physician (PCP)
Many doctors are treating patients through virtual care, such as over the phone and with live videoconferencing. Call your PCP to see if they offer telemedicine/telehealth. Since they already know your medical history, they’re a great first choice.
Use Teladoc® services
We’ve temporarily made Teladoc available at no extra cost to all our Medicare Advantage members. But we encourage you to seek virtual care from your own doctor when possible to maintain care continuity.
To access Teladoc, just call 1-855-TELADOC (1-855-835-2362). Or visit Member.Teladoc.com/aetna for help. Teledoc is available 24/7.
Find virtual care providers for your state
If your doctor doesn’t offer telemedicine/telehealth or you’re just looking for more options, you can find other providers who offer virtual care in your state.*
*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for plan details. Or call the number on your ID card to confirm telemedicine and Teladoc eligibility.
Telemedicine lets you access care from the comfort of your own home.
Many options are now covered, including:
Find testing info, updated case counts and more from your state’s health department.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations.
Information is not a substitute for diagnosis or treatment by a physician or other health care professional.
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