Confirm your coverage
To confirm your telemedicine coverage, just log in to your Aetna® member website. If you are a Medicaid member or if you are covered by one of our partners (Banner | Aetna, Sutter Health | Aetna, Texas Health | Aetna, Innovation Health, or Allina Health | Aetna), please refer to your specific plan benefits. You can also call the number on your ID card.
Ways to get support
Call your primary care physician
Call your doctor to see if they’re participating in telemedicine or if they think you should visit the office for any chronic health needs. Since they already know your medical history, they’re a great first option. Even if your plan doesn’t offer telemedicine coverage, you may be covered for a virtual visit with your doctor.*
Use Teladoc® telehealth services
If your doctor isn’t available and you need care right away, or if it’s after hours or a weekend, you can meet with a Teladoc doctor by phone or video, and with mental health professionals by video. You can access Teladoc through the Aetna Health℠ app.*
Find telemedicine providers by state
If your doctor is not offering telemedicine, or if you’re just looking for more options, you can search for other providers in your state.*
Get telemedicine through MinuteClinic® locations
MinuteClinic E-Clinic Visits
- Routine care for common injuries and illnesses, and chronic care for established patients
- Medical insurance required
- Available from 9 AM to 5 PM
- Available in 34 states and Washington, DC
MinuteClinic Video Visits
- Routine care for general medical issues such as nonemergency illness or injury
- Cash option available for those without coverage
- Available 24/7 or by appointment
- Available in 46 states and Washington, DC
Additional mental health resources
Contact one of the televideo services we partner with to meet with a licensed professional online or by phone.*
MDLive
- Available in all 50 states
- Accepts patients age 10+
- Call 1-855-824-2170
Array At Home Care (formerly Inpathy)
- For those who live in AL, AZ, CA, CO, DC, DE, FL, GA, IA, IL, KS, KY, MD, MI, MN, MO, MT, NE, NC, NH,NJ, NY, NV, OH, OK, PA, SC, TN, TX, UT, VA, VT, WA, WI
- Accepts patients age 5+
- Call 1-800-442-8938
Telemynd (formerly Arcadian Telepsychiatry)
- For those who live in any state except CO, DE, FL, IL, MO, NJ, NY, PA, SD, VA
- Accepts patients age 18+
- Call 1-866-991-2103
*Plan coverage terms may vary. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for details. Or call the number on your ID card.
Regulations regarding telemedicine services for Aetna® Medicaid members vary by state, and in some cases are changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the phone number on their ID card.
Confirm your coverage
If you are a Medicaid member, or covered by one of our partners (Banner | Aetna, Sutter Health | Aetna, Texas Health | Aetna, Innovation Health or Allina Health | Aetna), please refer to your specific plan benefits. You can also call the number on your ID card.
Ways to get support
Primary care visits at no extra cost
Now through January 31, 2021, we’re waiving out-of-pocket costs for all in-network primary care visits, regardless of the reason. This includes both in-office visits as well as telehealth.
Your primary care physician already knows your medical history, so they’re a great first choice for care. If you still prefer not to visit the office in person, call to see if they offer telemedicine/telehealth
Specialist telehealth visits at no extra cost
You’ll have a $0 copay* for specialist telehealth visits, including mental health counseling, until January 31, 2021.
We will waive costs for mental health visits through:
- In-network providers who deliver virtual care, such as over-the-phone care and live video conferencing
- Other virtual care apps or services that are part of your plan
Use Teladoc® services
We’ve temporarily made Teladoc available at no extra cost to all our Medicare Advantage members. But we encourage you to seek virtual care from your own doctor when possible to maintain care continuity.
You can access Teladoc through the Aetna Health℠ app or by calling 1-855-TELADOC (1-855-835-2362) (TTY: 711). You can also visit Teladoc for help. Teledoc is available 24/7.
Find providers for your state
If your doctor doesn’t offer telemedicine, or you’re just looking for more options, you can find other providers who offer virtual care in your state.*
Get telemedicine through MinuteClinic®
MinuteClinic E-Clinic Visits
- Routine care for common injuries and illnesses, and chronic care for established patients
- Medical insurance required
- Available from 9 AM to 5 PM
- Available in 34 states and Washington, DC
MinuteClinic Video Visits
- Routine care for general medical issues such as nonemergency illness or injury
- Cash option available for those without coverage
- Available 24/7 or by appointment
- Available in 46 states and Washington, DC
*Plan coverage terms may vary. The $0 copay is for real-time virtual visits offered by in-network providers in participating plans
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Legal notices
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations.
Information is not a substitute for diagnosis or treatment by a physician or other health care professional.
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