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Telemedicine is a smart, safe choice

As states open, you may still feel some concern about going out. We understand that, and we’re here to do everything we can to help ease your mind. You can still meet with a doctor by phone or video chat while protecting yourself and others. So if you’re sick and need care right away, telemedicine may continue to be a good option for you. 

Get started with virtual care

Get started with virtual care

Telemedicine continues to be a great option for non-emergency care, especially if you don’t feel comfortable leaving your home. That’s why we’ve liberalized our policies with providers so they can deliver care to you virtually 24/7. Visits done through virtual care will continue to be covered at the same copay as an in-person visit, and the copay amount will be applied toward your deductible as usual.
 

Additionally, taking care of your emotional health right now is more important than ever, so we are offering free mental health counseling using telemedicine and a $0 copay amount* for outpatient mental health visits through September 30, 2020. So don’t hesitate to get the support you need. 
 

Take the first step:

 

Review your plan coverage

To confirm your telemedicine benefits coverage, just log in to your member website to review your plan details.  You can also call the number on your ID card. 

Ways to get support

 

Call your primary care physician

Many doctors and mental health professionals are still treating patients through virtual care. Call your doctor to see if they’re participating in telemedicine or if they think you should come into the office for any chronic health needs. Since they already know your medical history, they’re a great first option. Even if your plan doesn’t offer telemedicine coverage, you may be covered for a virtual visit with your doctor.*

Use Teladoc® telemedicine services

If your doctor isn’t available and you need care right away, or if it’s after hours or a weekend, you can meet with a Teladoc doctor by phone or video and mental health professionals by video.  Get access to Teladoc through the Aetna HealthSM app

Find virtual care providers for your state

If your doctor is not offering telemedicine or if you’re just looking for more options, you can search for other providers who are offering virtual care in your state.*

*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for plan details. Or call the number on your ID card to confirm telemedicine and Teladoc eligibility. 

Other telemedicine resources

Other telemedicine resources

Mental well-being

 

Inpathy

  • For those who live in CA, DE, MO, NJ, NY, PA or VA
  • Accepts patients 14+
  • Call 1-800-442-8938

Arcadian Telepsychiatry

  • For those who live any state except for those listed above
  • Accepts patients 18+
  • Call 1-866-991-2103

MinuteClinic® location virtual options

 

Minute Clinic E-Clinic Visits

  • Routine care for common injuries and illnesses, and chronic care for established patients
  • Medical insurance required
  • Available from 9 AM to 5 PM
  • Available in 33 states and Washington, DC

Request a MinuteClinic E-Clinic visit

Minute Clinic Video Visits

  • Routine care for general medical issues such as non-emergency illness or injury
  • Cash option available for those without coverage
  • Available 24/7 or by appointment
  • Available in 44 states and Washington, DC

Set up a video visit

*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine benefits coverage, check your member website for plan details. Or call the number on your ID card to confirm telemedicine and Teladoc eligibility.
 

Regulations regarding telemedicine services for Aetna Medicaid members vary by state, and in some cases are changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the member services phone number on their ID cards.

telemedicine doctor with patient

What services are covered under telemedicine?

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What services are covered under telemedicine?

Many services are now covered, including: 

  • Routine care for chronic and preventive health
  • Urgent medical care 
  • Physical, speech and occupational therapy
  • Teledentistry: Oral health is important for maintaining your overall health. Check with your dentist to see if they are offering virtual care for dental emergencies or other issues. 

Get started with virtual care

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Get started with virtual care

Telemedicine should be your first line of defense for non-emergency care. It can help limit potential exposure to the coronavirus.  

 

Ways to get support:

 

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Call your primary care physician (PCP)

Many doctors are treating patients through virtual care, such as over the phone and with live videoconferencing. Call your PCP to see if they offer telemedicine/telehealth. Since they already know your medical history, they’re a great first choice.

Use Teladoc® services

We’ve temporarily made Teladoc available at no extra cost to all our Medicare Advantage members. But we encourage you to seek virtual care from your own doctor when possible to maintain care continuity.
 

To access Teladoc, just call 1-855-TELADOC (1-855-835-2362). Or visit Member.Teladoc.com/aetna for help. Teledoc is available 24/7.

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Find virtual care providers for your state

If your doctor doesn’t offer telemedicine/telehealth or you’re just looking for more options, you can find other providers who offer virtual care in your state.*

*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for plan details. Or call the number on your ID card to confirm telemedicine and Teladoc eligibility. 

What services are covered under telemedicine?

What services are covered under telemedicine?

Telemedicine lets you access care from the comfort of your own home.

 

Many options are now covered, including:

 

  • Routine care
  • Urgent medical care 
  • Behavioral health
  • Physical, speech and occupational therapies
  • Teledentistry, and more

We’re here to support you Find out how

Stay informed

Visit the CDC Travelers' Health website for the latest news.

 

Visit the CDC

Get state health info

Find testing info, updated case counts and more from your state’s health department.

 

Find state resources

Hear the latest

Learn how CVS Health® is responding to the COVID-19 outbreak.

 

Visit CVS Health

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations.

Information is not a substitute for diagnosis or treatment by a physician or other health care professional.

Medicare disclaimers
 

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