Confirm your coverage
We’re offering $0 copay* for mental health visits through December 31, 2020. All other telemedicine visits will continue to be covered at the same copay as an in-person visit, and the copay amount will be applied toward your deductible as usual.**
To confirm your telemedicine coverage, just log in to your Aetna® member website. If you are a Medicaid member or if you are covered by one of our partners (Banner|Aetna, Sutter Health|Aetna, Texas Health|Aetna, Innovation Health, or Allina Health|Aetna), please refer to your specific plan benefits. You can also call the number on your ID card.
Ways to get support
Call your primary care physician
Call your doctor to see if they’re participating in telemedicine or if they think you should visit the office for any chronic health needs. Since they already know your medical history, they’re a great first option. Even if your plan doesn’t offer telemedicine coverage, you may be covered for a virtual visit with your doctor.*
Use Teladoc® telehealth services
If your doctor isn’t available and you need care right away, or if it’s after hours or a weekend, you can meet with a Teladoc doctor by phone or video, and with mental health professionals by video. You can access Teladoc through the Aetna HealthSM app.
Find telemedicine providers by state
If your doctor is not offering telemedicine, or if you’re just looking for more options, you can search for other providers in your state.*
Get telemedicine through MinuteClinic® locations
MinuteClinic E-Clinic Visits
Request a MinuteClinic E-Clinic Visit
MinuteClinic Video Visits
Additional mental health resources
Contact one of the televideo services we partner with to meet with a licensed professional online or by phone.**
MDLive
Inpathy
Arcadian Telepsychiatry
*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for details. Or call the number on your ID card.
**Aetna Student Health will extend the cost-share waiver for any in-network covered telemedicine visit, regardless of diagnosis, through December 31, 2020.
Regulations regarding telemedicine services for Aetna® Medicaid members vary by state, and in some cases are changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the phone number on their ID card.
Telemedicine should be your first line of defense for non-emergency care. It can help limit potential exposure to the coronavirus.
Ways to get support:
Call your primary care physician (PCP)
Many doctors are treating patients through virtual care, such as over the phone and with live videoconferencing. Call your PCP to see if they offer telemedicine/telehealth. Since they already know your medical history, they’re a great first choice.
Use Teladoc® services
We’ve temporarily made Teladoc available at no extra cost to all our Medicare Advantage members. But we encourage you to seek virtual care from your own doctor when possible to maintain care continuity.
To access Teladoc, just call 1-855-TELADOC (1-855-835-2362). Or visit Member.Teladoc.com/aetna for help. Teledoc is available 24/7.
Find virtual care providers for your state
If your doctor doesn’t offer telemedicine/telehealth or you’re just looking for more options, you can find other providers who offer virtual care in your state.*
If you are a Medicaid member, or covered by one of our partners (Banner|Aetna, Sutter Health|Aetna, Texas Health|Aetna, Innovation Health, or Allina Health|Aetna), please refer to your specific plan benefits or call the number on the back of your ID card.
*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans.
Telemedicine lets you access care from the comfort of your own home.
Many options are now covered, including:
Find testing info, updated case counts and more from your state’s health department.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations.
Information is not a substitute for diagnosis or treatment by a physician or other health care professional.
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