To confirm your telemedicine coverage, just log in to your Aetna® member website. If you are a Medicaid member or if you are covered by one of our partners (Banner | Aetna, Sutter Health | Aetna, Texas Health | Aetna, Innovation Health, or Allina Health | Aetna), please refer to your specific plan benefits. You can also call the number on your ID card.
Call your doctor to see if they’re participating in telemedicine or if they think you should visit the office for any chronic health needs. Since they already know your medical history, they’re a great first option. Even if your plan doesn’t offer telemedicine coverage, you may be covered for a virtual visit with your doctor.*
If your doctor isn’t available and you need care right away, or if it’s after hours or a weekend, you can meet with a Teladoc doctor by phone or video, and with mental health professionals by video. You can access Teladoc through the Aetna Health℠ app.*
If your doctor is not offering telemedicine, or if you’re just looking for more options, you can search for other providers in your state.*
Contact one of the televideo services we partner with to meet with a licensed professional online or by phone.*.
*Plan coverage terms may vary. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for details. Or call the number on your ID card.
Regulations regarding telemedicine services for Aetna® Medicaid members vary by state, and in some cases are changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the phone number on their ID card.
If you are a Medicaid member, or covered by one of our partners (Banner | Aetna, Sutter Health | Aetna, Texas Health | Aetna, Innovation Health or Allina Health | Aetna), please refer to your specific plan benefits. You can also call the number on your ID card.
Now through January 31, 2021, we’re waiving out-of-pocket costs for all in-network primary care visits, regardless of the reason. This includes both in-office visits as well as telehealth.
Your primary care physician already knows your medical history, so they’re a great first choice for care. If you still prefer not to visit the office in person, call to see if they offer telemedicine/telehealth
You’ll have a $0 copay* for specialist telehealth visits, including mental health counseling, until January 31, 2021.
We will waive costs for mental health visits through:
We’ve temporarily made Teladoc available at no extra cost to all our Medicare Advantage members. But we encourage you to seek virtual care from your own doctor when possible to maintain care continuity.
You can access Teladoc through the Aetna Health℠ app or by calling 1-855-TELADOC (1-855-835-2362) (TTY: 711). You can also visit Teladoc for help. Teledoc is available 24/7.
If your doctor doesn’t offer telemedicine, or you’re just looking for more options, you can find other providers who offer virtual care in your state.*
*Plan coverage terms may vary. The $0 copay is for real-time virtual visits offered by in-network providers in participating plans
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations.
Information is not a substitute for diagnosis or treatment by a physician or other health care professional.
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