Dental offices have reopened with strict safety protocols in place. Providers are limiting the number of patients scheduled per day, taking temperature checks at the door, doing even more cleaning than usual between appointments and wearing personal protective equipment (PPE). If you’re concerned, you should talk to your provider to ensure they are complying with these standards.
For some people, dental visits are especially critical. Consider scheduling an exam if you:
Conditions in young mouths can change quickly — and who wants a toothache on top of school stress? Young people’s oral health can also be impacted by risk factors such as diet, smoking, alcohol and piercings.
If you still prefer not to visit the dentist in person, you can connect through FaceTime®, Skype® or Zoom. This allows the dentist to look into your mouth virtually and offer treatment advice and/or a prescription. Video visits are especially helpful for follow-up or emergency appointments. Any oral evaluation covered under our dental plans will be reimbursed regardless of whether it is performed virtually or in person.
During the COVID-19 pandemic, Aetna® will pay for emergency dental care at the in-network level regardless of where services are rendered.
To learn more about caring for your teeth during this challenging time, read our dental-related COVID-19 safety information and FAQs.
Plan coverage terms may vary. If you are unsure of your plan’s telemedicine benefit coverage, check your member website for details. Or call the number on your ID card.
Health care decisions should always be made according to each person’s individual needs and circumstances and in consultation with providers.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
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