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Extra benefits for you

Enhanced coverage includes COVID-19 testing and prescription home delivery.

Important

 

  • If you’re a Medicaid member or if you’re covered by one of our partners (Banner|Aetna, Sutter Health|Aetna, Texas Health|Aetna, Innovation Health or Allina Health|Aetna), please refer to your specific plan benefits or call the number on your ID card.
  • Aetna self-insured plan sponsors may waive these benefits at their discretion.
 

Free COVID-19 testing

 

We’ll waive the cost for testing, provided you meet the Centers for Disease Control and Prevention (CDC) guidelines for testing and your doctor requests it.

 

CVS testing locations

 

Additional testing locations

Other free resources

 

  • We’ve opened crisis response lines for all members. Just call 1-833-327-AETNA (1-833-327-2386) (TTY: 711).
  • All Aetna® and CVS Caremark® members also have access to the 24-Hour Nurse Line at 1-800-556-1555 (TTY: 711).

Access more resources

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Free delivery on CVS Pharmacy® prescriptions

 

Limit your exposure to the virus by having your medications (excluding over-the-counter medicines) delivered to your home with one- or two-day delivery.

 

Set up home delivery

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$0 delivery on CVS Pharmacy® prescriptions

 

Avoid trips to the pharmacy by signing up to have your medications (excluding over-the-counter medicines) delivered to your home with one- or two-day delivery through April 30, 2021.

 

Set up home delivery

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Early prescription refills

 

If you have Part D drug coverage through your Aetna Medicare plan, you can refill your prescription earlier than you normally would. A 90-day supply is also available on many of the medications covered by your Aetna® Medicare plan.

 

Schedule prescription refills

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$0 primary care visits

 

We’re waiving out-of-pocket costs for all in-network primary care visits, regardless of the reason through March 31, 2021 for Individual Medicare Advantage. This includes both in-office visits as well as telehealth.

 

For Medicare Advantage members covered under an employer group sponsored plan, the cost share for a primary care physician (PCP) visit will resume starting on February 15, 2021, unless needed to test or diagnose for COVID-19. Members should check their Schedule of Cost Sharing or call Member Services at the toll-free number on their ID card.

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$0 COVID-19 testing

 

If you meet the Centers for Disease Control and Prevention (CDC) guidelines for testing, and your doctor requests it, the cost for testing will be waived. There may be a cost associated with your doctor visit.

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Crisis and counseling support
 

  • Medicare members with Aetna Resources For Living® can call the crisis support line at 1-866-370-4842 (TTY: 711).
  • Members who don’t have Resources For Living can call us at 1-833-327-2386 (1-833-327-AETNA) (TTY: 711).
  • All Medicare members have 24/7 access to the Aetna nurse medical line at 1-800-556-1555 (TTY: 711).

Access more resources

 

If you have any underlying conditions that put you at greater risk for developing complications related to the coronavirus, we're here to help — our care managers will reach out to you directly.

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Telemedicine services

 

Aetna is providing access for most Medicare Advantage members to telemedicine through network providers who wish to see patients virtually.We also offer access via Teladoc®, MinuteClinic Video Visit and E-Clinic Visits. You should consider telemedicine as an option to limit potential exposure to COVID-19 in physician offices.

 

Medicare Advantage members may use telemedicine for any reason, not just COVID-19 diagnosis.

 

For Individual Aetna Medicare Advantage members, we’re waiving copays for in-network primary care and mental health telehealth through March 31, 2021.

 

For Medicare Advantage members covered under an employer group sponsored plan, cost shares for these services may have been waived but will resume on February 15, 2021. They’re the same as if you went for an in-person office visit, unless related to a COVID-19 diagnosis. Members should check their Schedule of Cost Sharing or call Member Services at the toll-free number on their ID card.

 

Regulations regarding telemedicine services for Aetna® Medicaid members vary by state. And in some cases, they’re changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the phone number on their ID card.

 

Telemedicine services

We’re here to support you Find out how

CDC info

Get the latest updates on every aspect of the pandemic.

 

Visit the CDC

State resources

Get vaccine news, testing info and updated case counts.

 

Find state resources

CVS Health

Access trusted resources about COVID-19, including vaccine updates.

 

Visit CVS Health

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices

Medicare disclaimers

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