Extra benefits for you

$0 delivery on CVS Pharmacy^® prescriptions

Avoid trips to the pharmacy by signing up to have your medications (excluding over-the-counter medicines) delivered to your home with one- or two-day delivery through April 30, 2021.

Set up home delivery

Early prescription refills

If you have Part D drug coverage through your Aetna Medicare plan, you can refill your prescription earlier than you normally would. A 90-day supply is also available on many of the medications covered by your Aetna^® Medicare plan.

Schedule prescription refills

$0 primary care visits

We’re waiving out-of-pocket costs for all in-network primary care visits, regardless of the reason through the end of the Public Health Emergency for Individual Medicare Advantage. This includes both in-office visits as well as telehealth.

For Medicare Advantage members covered under an employer group sponsored plan, the cost share for a primary care physician (PCP) visit will resume starting on February 15, 2021, unless needed to test or diagnose for COVID-19. Members should check their Schedule of Cost Sharing or call Member Services at the toll-free number on their ID card.

$0 COVID-19 testing

If you meet the Centers for Disease Control and Prevention (CDC) guidelines for testing, and your doctor requests it, the cost for testing will be waived. There may be a cost associated with your doctor visit.

Crisis and counseling support
 

• Medicare members with Aetna Resources For Living^® can call the crisis support line at 1-866-370-4842 (TTY: 711).
• Members who don’t have Resources For Living can call us at 1-833-327-2386 (1-833-327-AETNA) (TTY: 711).
• All Medicare members have 24/7 access to the Aetna nurse medical line at 1-800-556-1555 (TTY: 711).

Access more resources

If you have any underlying conditions that put you at greater risk for developing complications related to the coronavirus, we're here to help — our care managers will reach out to you directly.

Telemedicine services

Aetna is providing access for most Medicare Advantage members to telemedicine through network providers who wish to see patients virtually.We also offer access via Teladoc^®, MinuteClinic Video Visit^™ and E-Clinic Visits. You should consider telemedicine as an option to limit potential exposure to COVID-19 in physician offices.

Medicare Advantage members may use telemedicine for any reason, not just COVID-19 diagnosis.

For Individual Aetna Medicare Advantage members, we’re waiving copays for in-network primary care telehealth through the end of the Public Health Emergency.

For Medicare Advantage members covered under an employer group sponsored plan, cost shares for these services may have been waived but will resume on February 15, 2021. They’re the same as if you went for an in-person office visit, unless related to a COVID-19 diagnosis. Members should check their Schedule of Cost Sharing or call Member Services at the toll-free number on their ID card.

Regulations regarding telemedicine services for Aetna^® Medicaid members vary by state. And in some cases, they’re changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the phone number on their ID card.

Telemedicine services