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Extra benefits for you

Enhanced coverage includes free counseling, COVID-19 testing and prescription home delivery.

Important:

  • If you’re a Medicaid member or if you’re covered by one of our partners (Banner|Aetna, Sutter Health|Aetna, Texas Health|Aetna, Innovation Health or Allina Health|Aetna), please refer to your specific plan benefits or call the number on your ID card.
  • Aetna self-insured plan sponsors may waive these benefits at their discretion.

Free testing and doctor visits

 

You’ll have a $0 copay for any doctor visits related to COVID-19. We’ll also waive the cost for testing, provided you meet the Centers for Disease Control and Prevention (CDC) guidelines  for testing and your doctor requests it.

 

Find a doctor

 

Free mental health counseling 


You’ll have a $0 copay* for mental health visits using telemedicine through December 31, 2020. You can get support through:

  • In-network providers who deliver virtual care, such as over-the-phone care and live videoconferencing
  • Teladoc® telemedicine services, available through the Aetna Health app 
  • Other virtual care apps or services that are part of your plan

Telemedicine services

 

*Plan coverage terms may vary. The $0 copay is for real-time virtual visits offered by in-network providers in participating plans. Check your Aetna® member website or call the number on your ID card to confirm telemedicine and Teladoc eligibility.

 

Regulations regarding telemedicine services and care package availability for Aetna Medicaid members vary by state, and in some cases are changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the phone number on their ID cards.

Other free resources

 

  • We’ve opened crisis response lines for all members. Just call 1-833-327-AETNA (1-833-327-2386) (TTY: 711).
  • All Aetna® and CVS Caremark® members also have access to the 24-Hour Nurse Line at 1-800-556-1555 (TTY: 711).

Access more resources

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Free delivery on CVS Pharmacy® prescriptions


Limit your exposure to the virus by having your medications (excluding over-the-counter medicines) delivered to your home with one- or two-day delivery through December 31, 2020. We’re also waiving early refill limits on most prescription maintenance medications through CVS Caremark.

 

Set up home delivery

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$0 delivery on CVS Pharmacy® prescriptions

 

Limit your exposure to the virus by having your medications (excluding over-the-counter medicines) delivered to your home with one- or two-day delivery through December 31, 2020. 

 

Set up home delivery

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Early prescription refills

If you have Part D drug coverage through your Aetna Medicare plan, you can get your prescription refilled earlier than you normally would. For many of the medications we cover, you can also get a 90-day supply.

 

Schedule prescription refills

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$0 primary care visits

Now through December 31, 2020, we’re waiving out-of-pocket costs for all in-network primary care visits, regardless of the reason. This includes both in-office visits as well telehealth.

$0 COVID-19 testing

 

If you meet the Centers for Disease Control and Prevention (CDC) guidelines for testing, and your doctor requests it, we’ll waive the cost for testing. There may be a cost associated with your doctor visit.

 

CVS testing locations     Additional testing locations

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Crisis and counseling support
 

  • Medicare members with Aetna Resources For Living® can call the crisis support line at 1-866-370-4842 (TTY: 711).
  • Members who don’t have Resources For Living can call us at 1-833-327-AETNA (1-833-327-2386) (TTY: 711).
  • All Medicare members have 24/7 access to the Aetna nurse medical line at 1-800-556-1555 (TTY: 711).

 

Access more resources

 

If you have any underlying conditions that put you at greater risk for developing complications related to the coronavirus, don’t worry — our care managers will reach out to you directly.

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$0 telehealth specialist visits
 

You’ll have a $0 copay* for specialist telehealth visits, including mental health counseling, until December 31, 2020.

Costs will be waived for mental health visits through:

  • In-network providers who deliver virtual care, such as over-the-phone care and live videoconferencing
  • Other virtual care apps or services that are part of your plan

 

Telemedicine services

 

* Plan coverage terms may vary. The $0 copay is for real-time telemedicine visits offered by in-network providers in participating plans. If you are unsure of your plan’s telemedicine coverage, check your Aetna member website or call the number on your ID card.

 

Regulations regarding telemedicine services for Aetna® Medicaid members vary by state, and in some cases are changing in light of the current situation. Aetna Medicaid members who have questions about their benefits can call the phone number on their ID card.

We’re here to support you Find out how

CDC info

Visit the CDC Travelers’ Health website for the latest news.

 

Visit the CDC 

State health info

Find testing info, updated case counts and more from your state’s health department. 

 

Find state resources

CVS info

Learn how CVS Health® is responding to the COVID-19 outbreak. 

 

Visit CVS Health

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Medicare disclaimers

 

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