Skip to main content

Emotional well-being resources

We’re here with information and support for you and your loved ones.

Crisis and health support

Woman reading a cellphone

Crisis and health support

Aetna Resources for Living mental well-being services has set up crisis support lines anyone can access.

 

  • If you have this program, you can find the phone number in your plan materials.
  • If you’re an Aetna Medicare member, call us at 1-866-370-4842 (TTY: 711).

Health support

 

All members have 24/7 access to the Aetna Nurse Health Line. To talk to a nurse, call 1-800-556-1555 (TTY: 711).

Telemedicine counseling support

Telemedicine counseling support

You can meet with a licensed professional by phone or face to face through video.

 

To find a provider:

  • Check with your current mental health provider to see if they’re offering virtual visits.
  • Log in to your member account, select “Find Care & Pricing” and then type “Behavioral Health” to find providers in your network.*
  • Contact one of the televideo services we partner with to provide mental health counseling.*

*Plan coverage terms may vary. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.

 

National providers—available in all 50 states

*Plan coverage terms may vary. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.

 

Local/regional providers — available in select states

 

  • Telemynd (formerly Arcadian Telepsychiatry): Available in all states not covered by Array AtHome Care. Accepts patients age 18 and older. Call 1-866-991-2103
  • Array AtHome Care (formerly Inpathy): Available in CA, DE, FL, IL MO, NJ, NY, PA, TX and VA. Accepts patients age 5 and older. Call 1-800-442-8938
Dogwalk

Additional resources

 

COVID-19 is bringing a lot of changes to our lives, including stress and anxiety. We’ve put together these resources to help you cope during this challenging time.

 

Helping you stay prepared

AllBrands_RoyaltyFree_0126_696x522.jpg

Helping you stay prepared

You can find additional self-service wellbeing resources — along with helpful information on prescriptions, childcare, meal delivery and more — in our downloadable guide.

We’re here to support you Find out how

CDC info

Get the latest updates on every aspect of the pandemic.

 

Visit the CDC

State resources

Get vaccine news, testing info and updated case counts.

 

Find state resources

CVS Health

Access trusted resources about COVID-19, including vaccine updates.

 

Visit CVS Health

*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.