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    • Emotional well-being resources

    We’re here with information and support for you and your loved ones.

    Crisis and health support

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    Crisis and health support

    Aetna Resources for LivingSM mental well-being services has set up crisis support lines anyone can access.

     

    • If you have this program, you can find the phone number in your plan materials. 
    • If you’re an Aetna Medicare member, call us at 1-866-370-4842 (TTY: 711).
    • If you don’t have Resources for Living, you can call us at 1-833-327-AETNA (1-833-327-2386) (TTY: 711). 
       

    Health support

    All members have 24/7 access to the Aetna Nurse Health Line. To talk to a nurse, call 1-800-556-1555 (TTY: 711).  

    Telemedicine counseling support

    Telemedicine counseling support

    We’re offering $0 copays for outpatient mental health counseling through December 31, 2020. You can meet with a licensed professional by phone or face to face through video.


    To find a provider:
     

    • Check with your current mental health provider to see if they’re offering virtual visits.
    • Log in to your member account, select “Find Care & Pricing” and then type “Behavioral Health” to find providers in your network.* 
    • Contact one of the televideo services we partner with to provide mental health counseling.*
       

    *Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.

     

    National providers — available in all 50 states
     

    *Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.
     
    Local/regional providers — available in select states  
     
    • Arcadian Telepsychiatry: Available in all states except CA, DE, MO, NJ, NY, PA and VA. Accepts patients age 18 and older. Call 1-866-991-2103.
    • Inpathy: Available in CA, DE, MO, NJ, NY, PA and VA. Accepts patients age 14 and older. Call 1-800-442-8938.
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    Additional resources

    COVID-19 is bringing a lot of changes to our lives, including stress and anxiety. We’ve put together these resources to help you cope during this challenging time.

    Helping you stay prepared

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    Helping you stay prepared

    You can find additional self-service wellbeing resources — along with helpful information on prescriptions, childcare, meal delivery and more — in our downloadable guide. 

    Supporting you

    We’re here to support you Find out how

    CDC info

    Visit the CDC Travelers’ Health website for the latest news.

     

    Visit the CDC 

    State health info

    Find testing info, updated case counts and more from your state’s health department. 

     

    Find state resources

    CVS info

    Learn how CVS Health® is responding to the COVID-19 outbreak. 

     

    Visit CVS Health

    *Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.

    Legal notices

    Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

    Health benefits and health insurance plans contain exclusions and limitations.

    See all legal notices