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COVID-19 emotional well-being resources

We’re here with information and support for you and your loved ones.

Crisis and health support

Crisis and health support

Aetna Resources for Living mental well-being services has set up crisis support lines anyone can access.

 

  • If you have this program, you can find the phone number in your plan materials.
  • If you’re an Aetna Medicare member, call us at 1-866-370-4842 ${tty}

Health support

 

All members have 24/7 access to the Aetna Nurse Health Line. To talk to a nurse, call 1-800-556-1555 ${tty}.

Telemedicine counseling support

Telemedicine counseling support

You can meet with a licensed professional by phone or face to face through video.

 

To find a provider:

 

  • Check with your current mental health provider to see if they’re offering virtual visits.
  • Log in to your member account, select “Find Care & Pricing” and then type “Behavioral Health” to find providers in your network.*
  • Contact one of the televideo services we partner with to provide mental health counseling.*

*Plan coverage terms may vary. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.

 

You can talk to a counselor or psychiatrist about concerns like depression, substance use, eating disorders or suicidal thoughts. Telehealth offers a variety of ways to connect. Learn about them, and how to get in touch.

 

Behavior Health programs and services (PDF)

*Plan coverage terms may vary. The $0 copay for outpatient mental health counseling is for real-time virtual visits offered by in-network providers in participating plans. To confirm telemedicine and Teladoc telemedicine eligibility, check your member website for plan details or call the number on your ID card.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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