Talk with a doctor anytime by phone or video chat from the comfort and safety of home.
We’re committed to keeping you updated on the latest vaccine news, including when and how you and your family can get the vaccine.
Find a location near you. We're adding more every day.
State resources
Get testing info, updated case counts, vaccine news and more from your state’s health department.
Get the answers and information you need to help keep you and your family safe.
Get your questions answered.
Understand your symptoms and risk factors.
Getting a flu shot this year is more important than ever.
Check that your email is up to date so you can stay in the know about COVID-19.
Helpful tips and resources
We want to make it easier for you to navigate this uncertain time.
Talk with a doctor anytime by phone or video chat from the comfort and safety of home.
Get support, like free COVID-19 testing and no-fee prescription delivery, to make this time a little easier.
Connect to resources to help you reduce stress and manage your emotional health.
There are simple things you and your loved ones can do to help stay safe at home, school and work.
With all that’s going on in the world, taking care of your health may have taken a back seat. We’re here for you with special resources and support to help you make #TimeForCare.
VO: We see you.
Doing your part by looking out...for all of us.
And though you may have lost sight of your own well-being, Aetna never did.
By setting up virtual monitoring for chronic patients, 24-hour telemedicine visits,
and mental health resources for everyone.
We’re always here to help you focus on your health. Because it’s always, time for care.
LOGO: AETNA
A CVS Health company #TimeForCare
VO: We see you.
Looking out...for all of us.
And though you may have lost sight of your own well-being, Aetna never did.
We’re always here to help you focus on your health. Because it’s always, time for care.
LOGO: AETNA
A CVS Health company #TimeForCare
Protecting you from scams
At times like this, there’s a higher risk of scams and price gouging. So if someone calls you to sell you an insurance policy or change your current policy — even if the person says they represent Aetna® — call us first at the number on your ID card or 1-800-872-3862 (TTY:711).
Even if the person gives you a different number, do not call it.
If you suspect price gouging or a scam, contact your state attorney general. You can also visit the Federal Trade Commission to stay informed about potential scams.
Department of Labor’s COVID-19 extension requirements
In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your appeal or external review request under the federal guidelines. You may still submit your appeal or external review request within the normal time frames if you are able to do so.
In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your claim. You may still submit claims within the normal time frames if you are able to do so.
Personal Protective Equipment (PPE) fees
Insured members: NY network providers can’t charge you for personal protective equipment (PDF)
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
You are now being directed to the AMA site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the Give an Hour site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the CVS Pharmacy site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the CDC site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the CVS Health site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the Apple.com COVID-19 Screening Tool
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the US Department of Health and Human Services site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the CVS Health COVID-19 testing site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to
The Fight Is In Us site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
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