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Coronavirus: We’re here to help.

Learn about extra benefits and well-being resources.

Health & benefits FAQs

Email updates

Check that your email is up to date so that you can stay in the know about COVID-19.

Testing locations

Nurse wearing PPE suit or Medical workers in full protective gear takes sample from woman driver inside the car. Drive-thru test for Coronavirus COVID-19

Testing locations

If you’re concerned that you have COVID-19, getting a test is easy. All you need to do is select a location and time. We’re adding more locations every day.

Time for care

Time for care

With all that’s going on in the world, taking care of your health may have taken a back seat. We’re here for you with special resources and support to help you make #TimeForCare.

 

We’re here to support you Find out how

CDC info

Visit the CDC Travelers’ Health website for the latest news.

 

Visit the CDC

State health info

Finding testing info, updated case counts and more from your state’s health department.

 

Find state resources

CVS info

Learn how CVS Health® is responding to the COVID-19 outbreak.

 

Visit CVS Health

Protecting you from scams

 

At times like this, there’s a higher risk of scams or price gouging. So if someone calls you to sell an insurance policy or change your current policy — even if the person says they represent Aetna — call us first at the number on your ID card or 1-800-872-3862 (TTY:711).

Even if the person gives you a different number, do not call it. 

If you suspect price gouging or a scam, contact your State Attorney General. You can also visit the Federal Trade Commission to stay informed about potential scams. 

 

Please note

 

In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your appeal or external review request under the federal guidelines. You may still submit your appeal or external review request within the normal time frames if you are able to do so.

 

In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your claim. You may still submit claims within the normal time frames if you are able to do so.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.