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    Coronavirus: We’re here to help.

    Learn about extra benefits and well-being resources.

    Health & benefits FAQs

    Email updates

    Check that your email is up to date so that you can stay in the know about COVID-19.

    Testing locations

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    Testing locations

    If you’re concerned that you have COVID-19, getting a test is easy. All you need to do is select a location and time. We’re adding more locations every day.

    Time for care

    Time for care

    With all that’s going on in the world, taking care of your health may have taken a back seat. We’re here for you with special resources and support to help you make #TimeForCare.

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    Telemedicine

    Talk with a doctor anytime by phone or video chat from the comfort and safety of home.

     

         Access telemedicine

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    What’s covered

    Get support to make this time a little easier, like free COVID-19 testing and no-fee prescription delivery.

     

        View your extra benefits

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    Mental well-being

    Connect to resources to help you reduce stress and manage your emotional health.

     

     Access well-being support

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    Safety tips

    There are simple things you and your loved ones can do to help stay safe at home, school and work.

     

       View safety tips

    We’re here to support you Find out how

    CDC info

    Visit the CDC Travelers’ Health website for the latest news.

     

    Visit the CDC

    State health info

    Finding testing info, updated case counts and more from your state’s health department.

     

    Find state resources

    CVS info

    Learn how CVS Health® is responding to the COVID-19 outbreak.

     

    Visit CVS Health

    Protecting you from scams

     

    At times like this, there’s a higher risk of scams or price gouging. So if someone calls you to sell an insurance policy or change your current policy — even if the person says they represent Aetna — call us first at the number on your ID card or 1-800-872-3862 (TTY:711).

    Even if the person gives you a different number, do not call it. 

    If you suspect price gouging or a scam, contact your State Attorney General. You can also visit the Federal Trade Commission to stay informed about potential scams. 

     

    Please note

     

    In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your appeal or external review request under the federal guidelines. You may still submit your appeal or external review request within the normal time frames if you are able to do so.

     

    In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your claim. You may still submit claims within the normal time frames if you are able to do so.

     

    PPE fees

     

    Insured members: NY network providers can’t charge you for personal protective equipment (PDF)

    Legal notices

    Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

    Health benefits and health insurance plans contain exclusions and limitations.

    See all legal notices