Coronavirus: We’re here to help.

At times like this, there’s a higher risk of scams or price gouging. So if someone calls you to sell an insurance policy or change your current policy — even if the person says they represent Aetna — call us first at the number on your ID card or 1-800-872-3862 (TTY:711).

Even if the person gives you a different number, do not call it. 

If you suspect price gouging or a scam, contact your State Attorney General. You can also visit the Federal Trade Commission to stay informed about potential scams.

In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your appeal or external review request under the federal guidelines. You may still submit your appeal or external review request within the normal time frames if you are able to do so.

In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your claim. You may still submit claims within the normal time frames if you are able to do so.