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Get to know Aetna Whole Health

Here's a health plan to help you get the care you need and save some money, too. From personalized support to plan services you can count on, it’s like feeling at home in your new neighborhood.

Welcome to your neighborhood

Welcome to the neighborhood and your Aetna Whole Health plan.


We’ve made it easy to get started on your path to healthier living.


[Visual cue]: MUSIC — easy-going, happy and quickly paced to help push the video forward. Opening is similar to “neighborhood” video with large city to medium city to neighborhood block.


It’s just like a walk in the park …


… with your member ID card as your passport to coordinated care and health care savings.


[Visual cue]: Characters (man, woman and dog) are walking in a park. Member ID card appears.


You’ll notice the name of your network on your member ID card. By staying within your network for care, you can save money and get more coordinated care.


[Visual cue]: Network is highlighted on card. Stay within your network to save money


As you enter your path to healthier living, here are a few things you need to do.


[Visual cue]: Scene shifts back to walk in the park. Large trail map shows steps (potential place to add TOC for subsequent video content). For this video: Register for your secure member website.


Start by registering for your member website. To do it, you just need your ID card or Social Security number, a log-in name and a password to keep it secure.


[Visual cue]: Member ID card appears again and then transforms into a computer screen with a simplified animation of the registration screen.


At your member website you can find out what your plan covers.


[Visual cue]: The simplified animation shows website plan and then services screens.


You can search for network doctors and hospitals …


  • check your personal health record
  • see reminders for important preventive screenings
  • and get an estimate for services you may need.

And remember, staying in the network keeps your costs lower.


[Visual cue]: The simplified animation now leads the viewer through the different features — doctor search, personal health record and reminders.


Now, first things first. If you didn’t choose a primary care doctor* when you enrolled, do that now. And let us know who you picked right away. It’s easy to do all of that on your secure member site.


[Visual cue]: The simplified animation shows the doctor search again followed by “make this my primary care doctor” clickable link.


Then your primary care doctor can join you on your path to healthier living.


[Visual cue]: Back to the walk in the park where a doctor joins the couple and their dog.


Your doctor gets to know you and your medical history. And helps find care programs tailored to your needs, while directing your care with other doctors and nurses on your care team.


[Visual cue]: Signs on the trail show:


  • Medical history
  • Care programs

You’ll rely on them to coordinate your care within your Aetna Whole Health network.


[Visual cue]: Sign for specialists with pictures of characters in different care roles.


Your plan also includes an annual wellness visit. It’s a good idea to schedule your visit right after you’ve selected your doctor … even if it’s for later in the year.


[Visual cue]: The simplified screen animation now shows where to schedule an annual wellness visit.


At your wellness exam you and your primary care doctor can make a plan for your good health.


[Visual cue]: Scene turns into visit between doctor and the female character.


As you visit, talk about which screenings and tests you need. And ask if you can save money by switching to generic medications.


[Visual cue]: Doctor points to chart on wall with this information:


  • Mammograms for women over 40
  • Colorectal cancer screenings for adults over 50
  • Immunizations, including flu shots

Your own primary care doctor and a full care team are ready to put you at the center of your care. So activate your plan and start realizing your vision of healthier living today.


[Visual cue]: Back to walk in the park where the Specialist trail sign now includes the doctor too.


Final trail sign — Be sure to:


  1. Register for your secure member website
  2. Choose (or update) your network primary care doctor

We see the couple and dog walking into a bright sunset.


*In Texas, PCP is known as physician (primary care).


Logo reveal


Health benefits and health insurance plans are offered and/or underwritten by Aetna Health Inc., Aetna Health of California Inc., Aetna Health Insurance Company of New York, Aetna Health Insurance Company and/or Aetna Life Insurance Company (Aetna). Each insurer has sole financial responsibility for its own products.


This material is for information only. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to hospitals and specialists that are affiliated with the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.


Policy forms issued in Missouri include: AL HGrpPol 01R5, HI HGrpAG 01, HO HGrpPol 01.


Policy forms issued in Oklahoma include: HMO OK COC-5 09/07, HMO/OK GA-3 11/01, HMO OK POS RIDER 08/07, GR-23, GR-29/GR-29N.


©2016 Aetna Inc.

51.27.305.1 (11/16)

Welcome to your neighborhood

What’s special about this plan? You get your own care team of doctors, specialists and hospitals ready to coordinate your care. Your care team will keep you healthy and spot problems early, not just treat you when you’re sick.


Your primary care doctor leads your team, so it’s important that you choose one. Think of this doctor as your team captain.

Ready to get started?

Here’s everything you need to know about the Aetna Whole Health plan, including plan features, online tools and perks.

Check out your plan

This plan is really easy to use. Just read through our welcome guide, which gives you simple steps to get started.

Manage your plan online

You can choose your primary care doctor, manage your health benefits, find ways to save and more — all in one place.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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