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    • Medical identity theft

    Medical identity theft is a growing problem

     

    Medical identity theft happens when someone steals your personal or health insurance information. They use it to get medical care, prescriptions, insurance payouts, even surgery. It’s a lot like regular identify theft. It can damage your credit rating. Cost you money and take time to clear up. Even hurt your chances to get some jobs. And it's happening more and more in the United States.

    Here are a few steps to protect yourself

    Be careful with your member ID card

    It could be used to get medical services or drugs. And these will be on your medical record permanently. If your card is missing, lost or stolen, notify Aetna Member Services right away.

    Keep personal information personal

    Don’t give out your insurance ID, Social Security or driver’s license numbers on the phone or by mail to just anyone. Make sure you initiated the contact. And make sure there is a valid reason for giving out the number.

    Be on guard even if someone claims to be from Aetna

    We avoid asking for your Social Security number. However, there are times we need it. For example, if you:
     

    • Sent us a form that requested your Social Security number but you didn’t provide it or it is not readable, we might call you to ask for it.
    • Left a voice mail for someone at Aetna that did not include enough information to identify you, we might ask for additional information when returning your call.

    Review health care information

    Take time to read mailed Explanation of Benefits (EOB) statements or online claims. Even if they are marked, “This is not a bill."  Look for:

     

    • Wrong group or identification numbers
    • Unfamiliar provider offices or hospitals
    • Dates for services on which you did not receive care
    • Prescriptions you did not fill

    Make sure “free” is free

    If you visit a free clinic, make sure it’s free. Don’t show your ID card for any reason.

    Check your credit report

    Identity thieves can run up medical costs in your name. The bills can be mailed to another address. You won’t know unless you check your report. Or you get a call from a collection agency.

     

    Find out how you can get a credit report for free. Visit the Federal Trade Commission website.

    Legal notices

    Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

    Health benefits and health insurance plans contain exclusions and limitations.