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Support Programs

Dedicated to your well-being

Our tools, resources and experience can help support you through any health-related issue. Whether you're dealing with depression or looking for a health coach, we can help.


Get answers 24/7 with our Ask a Nurse program

Health questions often pop up when you least expect them. With our Ask a Nurse program, a medical professional is available by phone or e-mail 24 hours a day.*

Our registered nurses can:

  • Help you understand medical procedures and treatment options
  • Give you tips for talking with your doctor and other health care professionals
  • Counsel you about your medicine and alert you to possible side effects
  • Help avoid trips to the doctor’s office or hospital


Log in to your secure account for details on how you can call or e-mail a nurse.


Helping you find relief from depression

Depression is a serious illness. It can affect your thoughts, feelings, physical health, relationships and your job.

Depression affects more than 15 million American adults.1 But there is good news. Most people who get the right treatment begin to feel better within a few weeks.

We offer several programs to identify and treat depression:

  • Aetna Depression Management – Being diagnosed quickly is important. So is getting the right treatment. We work with doctors around the country to make this easier for them.

  • Online risk assessment – This tool is free and confidential. It can help you gauge your risk for depression.

  • Employee assistance programs – Our program options can help with many mental health issues. You’ll find around-the-clock telephone counseling, as well as online resources.


Start living your healthiest life

Change is always easier when you have the support of others. Our Healthy Lifestyle Coaching programs include group coaching, one-on-one coaching and a number of online communities.

Coaching works!  Read some success stories

Make lasting, lifelong changes

Through the Simple Steps To A Healthier Life® online program, you’ll get a personalized plan based on your health assessment. Maybe your goal is to lose weight, sleep better or quit smoking. Or you have a chronic condition, such as diabetes, that you'd like to better control. You’ll receive online coaching sessions that fit your schedule, so you can work on one — or many — health goals at the same time.


Help with recovery after an illness or health challenge

It’s normal to feel sad or stressed after an illness or health issue. Aetna is working with AbleTo, Inc., to help make your recovery as smooth as possible.

How you feel affects how you heal. With AbleTo, you’ll get practical support from a behavioral therapist and coach to help you feel like yourself again. You’ll be able to speak with a qualified professional twice a week for eight weeks by phone or video from the privacy of your own home. 

Best of all, AbleTo is proven, in multiple studies, to help people feel better and get better.

Skills you'll learn:

  • Managing Stress
  • Setting specific and achievable goals
  • Improving your mood and outlook
  • Overcoming barriers to change
  • Engaging more fully in meaningful activities
  • Setting boundaries and improving time management
  • Maximizing physical recovery after a medical event
  • Transitioning back to work after a leave of absence
  • Improving communication with family and health care professionals

For more information, call AbleTo at 855-773-2354, or visit the AbleTo website.

Visit the AbleTo website

Online communities


Join a coach-supported online community to connect with people who are working on the same health changes. Two communities we recommend exploring are:

  • CaféWell – This free, anonymous site connects you with other people who are focused on their health and well-being. You can join health activities, network with other members and wellness coaches, and get reliable information.  Visit Café Well

  • PatientsLikeMe – Through this online forum you can share your real-world health experiences in order to help yourself, other patients like you, and organizations that focus on your conditions.  Visit PatientsLikeMe


Next step


Talk to your company’s benefits administrator to find out which of the programs above may be available to you.

*Nurses cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.

1National Institute of Mental Health, 2013. Major Depression Among Adults.

Simple Steps To A Healthier Life is available through HealthMedia®. The information provided by the Simple Steps To A Healthier Life program is not meant to be either a recommendation for medical treatment or a diagnosis of a medical condition. Participants should consult their health care provider for the advice and care appropriate for their specific medical needs. This material is for information only and is not an offer or invitation to contract. Health benefits and health insurance plans contain exclusions and limitations. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to Policy forms issued in Oklahoma include: HMO OK COC-5 09/07, HMO/OK GA-3 11/01, HMO OK POS RIDER 08/07, GR-23, GR-29 and/or GR-29N.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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