Skip to main content

Care anytime, anywhere

With our virtual care and telemedicine options, you can talk to a doctor by phone 24/7. So if you can’t make an in-person visit or want to avoid the ER, you have convenient support to take care of you.

Virtual care from the heart

Virtual care from the heart

Options available to you

 

Convenient and affordable care wherever you need it. Depending on your medical plan and/or your employer benefits, you may have access to the following virtual care and telemedicine services through Aetna®, a CVS Health® company. If you have questions, reach out to your HR benefits manager.

CVS Health Virtual Care™

Care for minor illnesses, mental health and more

 

Care on your schedule, on your terms

[Narrator] Virtual care, telehealth, you've probably heard of them, but what does it really mean for you?

 

Well, for starters, it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers.

 

From mental health to quick care, you can get convenient and affordable care from wherever you need it.

 

[Child] Mom.

 

[Narrator] Your child has an earache at 2:00 AM? We're here to help.

 

Case of the sneezy sniffles? (sneezes)

 

[Narrator] Bless you and we've got you.

 

Got a rash and not sure what it is? We've got your back.

 

[Mom] He has a fever.

 

[Narrator] Our quality providers are here for you 24/7/365. It's on-demand care, wherever you need it. And you can extend your care to be seen in-person with an in-network provider or schedule an appointment at your local Minute Clinic, just like that.

 

[Virtual care professional] It's nice to see you.

 

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too because we care about your whole health, stress, depression, anxiety, all of it, with virtual appointments available seven days a week.

 

Access to CVS Health Virtual Care is included in your health plan through Aetna, a CVS Health Company.

 

[Mom] I feel so much relief. Thank you so much.

 

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

 

[Narrator] It's care on your schedule at your convenience.

 

[Care professional] I'm really glad that you reached out.

 

[Narrator] On your terms.

 

[Man] I appreciate all your help.

 

[Narrator] Because healthier happens together.

 

(soft upbeat music)

Care on your schedule, on your terms

When you need care for minor illnesses or injuries, you don’t have time to wait. With 24/7 on-demand care, you’ll never have to. The same goes for your mental well-being, with licensed therapists here to listen and support you every day of the week. CVS Health Virtual Care is all about you.  

Whether you’ve come down with a cold or need mental health counseling, CVS Health Virtual Care makes it simple. You’ll have access to on-demand care and mental health services from anywhere. This virtual care option is in addition to your traditional network of providers. You’ll have access to:

 

On-demand care

 

24/7 quick care allows you to easily connect with a licensed physician for minor illnesses and injuries including:

 

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills

Mental health services

 

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You’ll also find additional mental health services for:

 

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life adjustments and conflict resolution
  • Sleep and related health behaviors

Additional benefits

 

  • Option to extend virtual visits to in-person care with in-network providers or at 1,100+ MinuteClinic® locations* nationwide
  • Access your health information, lab results and personalized tips from anywhere with your health dashboard.

Want to learn more?

Limitations and restrictions may apply for certain services, locations, or patients.

*MinuteClinic in-person services are not included with this product and are subject to plan benefit.  

CVS Health Virtual Primary Care™

Condition support to help you get and stay well

 

A primary care check-up without the wait? Check.

[Narrator] Virtual care, telehealth. You've probably heard of them but what does it really mean for you?

 

Well, for starters it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers from wellness visits to quick care.

 

You can get convenient and affordable care from wherever you need it.

 

[Child] Mom.

 

[Narrator] Your child has an earache at 2:00 AM? We're here to help.

 

Case of the sneezy sniffles? (sneezes) Bless you. And we've got you.

 

Got a rash and not sure what it is? We've got your back.

 

[Mom] He has a fever.

 

[Narrator] Our quality providers are here for you 24/7, 365.

 

It's on demand care, wherever you need it. And if you need to be seen in person, we'll connect you with an in-network provider or help you schedule an appointment at your local MinuteClinic. Just like that.

 

[Virtual care professional] It's nice to see you.

 

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too. Virtual appointments available seven days a week. And you'll have a partner to help you manage your health every step of the way.

 

Get a virtual primary care appointment within days, not weeks.

 

Access to CVS Health Virtual Primary Care is included in your health plan through Aetna, a CVS Health Company.

 

[Mom] I feel so much relief. Thank you so much.

 

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

 

[Narrator] It's care on your schedule at your convenience.

 

[Virtual care professional] I'm really glad that you reached out.

 

[Narrator] On your terms.

 

[Man] I appreciate all your help.

 

[Narrator] Because healthier happens together.

 

(soft upbeat music)

A primary care check-up without the wait? Check.

Care on your schedule, on your terms means getting a primary care appointment in days, not weeks. Having a partner to help you manage a chronic condition. And making your next steps easier with a dedicated Care Team. That’s CVS Health Virtual Primary Care, and that’s just the beginning.

Whether you need help managing your chronic condition, or are looking to schedule a wellness visit, CVS Health Virtual Primary Care makes it simple. You’ll have access to:

 

On-demand care

 

24/7 quick care allows you to easily connect with a licensed physician for minor illnesses and injuries including:

 

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills

Mental health services

 

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You’ll also find additional mental health services for:

 

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life adjustments and conflict resolution
  • Sleep and related health behaviors

Primary care services

 

Schedule a virtual primary care visit quickly and easily. Simply choose a dedicated provider and get a supporting Care Team. Flexible appointments work with your busy schedule for things like:

 

  • Chronic illnesses (asthma, diabetes)
  • Sick care
  • Wellness and health visits
  • Follow-ups from in-person visits
  • Medication adjustments and refills

Additional benefits:

 

  • Get coordination of in-person care, when needed, to nearby MinuteClinic® locations* or in-network provider clinics.
  • Enjoy affordable care with some visits as low as $0 for primary and on-demand appointments.**
  • Access your health information, lab results and personalized tips from anywhere with your health dashboard.

Want to learn more?

Limitations and restrictions may apply for certain services, locations, or patients.

*MinuteClinic in-person services are not included with this product and are subject to plan benefit.  

 **Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive services at no cost-share. 

Teladoc Health services

Convenient care for short-term health needs

 

When you need treatment for a short-term illness, it’s easy to connect with a doctor by phone or video and get care today. So you feel better, sooner. With telemedicine services through Teladoc Health, you’ll have access to:

 

On-demand care

 

A national network of board-certified PCPs, family practitioners and pediatricians is here to support you. Doctors can diagnose, treat, and even prescribe medicine for common conditions, including:

 

  • The flu
  • Cold and cough
  • Sore throat
  • Sinus infections
  • Minor illnesses, and more

Mental health support

 

You can speak to a therapist or psychiatrist by phone or video about anything going on in your world, from everyday challenges to traumatic events, including:
 

  • Feelings of sadness, depression or anxiety
  • Post-traumatic stress disorder or other life challenge
  • Marital or relationship issues, and more

Simply choose the therapist or psychiatrist who best fits your needs and schedule a telemedicine appointment for any day of the week. Then, have your visit within 72 hours from wherever you are.

Confidential dermatologist review

 

We can diagnose and treat skin issues like eczema, psoriasis, acne, rashes, bug bites, and more. Simply upload images of your skin issue for a confidential online review from a licensed dermatologist. Then, get a customized treatment plan within two days. If you have questions, you can message the dermatologist for seven days after you’ve received your plan.

 

3 ways to connect with Teladoc Health

Web

Visit the Teladoc Health website to connect with a provider at your convenience.

Phone

Call 1-855-835-2362 to speak with a licensed Teladoc Health provider in minutes.*

App

Get started with Teladoc Health through the Aetna HealthSM app.

Want to learn more?

Explore telemedicine resources

Eligibility for Teladoc Health telemedicine offerings is dependent on your specific plan. 

*For urgent and short-term care needs. For confidential mental health and dermatologist visits, you would need to schedule an appointment first.

Ready to enroll?

Review the enrollment checklist with 4 to-do's before you choose a health plan.

Get checklist

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

This material is for information only.  Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional.  Information is believed to be accurate as of the production date; however, it is subject to change.

Apple, the Apple logo, iPhone and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

Teladoc® is not available to all members. Teladoc and Teladoc physicians are independent contractors and are not agents of Aetna. For a complete description of the limitations of Teladoc services, visit Teladoc. Teladoc Health and the Teladoc Health logo are registered trademarks or trademarks of Teladoc Health, Inc.

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices

Also of interest: