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Empowering members for better health

Our Member Advisory team offers plan guidance to help you take charge of your health. Because the more you know about your benefits, the healthier you can be.

Every plan is unique. We can help you make the most of yours.

Every plan is unique. We can help you make the most of yours.

We reach out to Aetna® members to offer personalized health and benefits info. This can help you save time and money and reach your best health. This support includes:

 

A dedicated team

A pod of professionals, like member advocates and registered nurses, is here for you. All working together to improve your member experience with us.

 

A 360-degree view

We have insights into pharmacy, lab and other health data. Plus, geographic, cultural, social and emotional data. This helps us understand and anticipate each member’s needs.

 

Early outreach

Using data, we can see when members are going through a health, life or benefit change. And we may reach out, instead of waiting for a call to us.

Questions? Here’s where to find us.

You may receive phone calls or texts from these numbers to discuss your plan benefits and health. Or you can reach out to us.

 

For members with employer plans

1-866-238-5561 ${tty}
1-717-603-5820 ${tty}

Monday to Friday, 8 AM to 7 PM ET

 

For Medicare members

1-833-303-0257 ${tty}
1-860-996-7217 ${tty}

Monday to Friday, 9 AM to 6 PM ET

 

For Medicaid members

1-866-746-3549 ${tty}
1-516-229-2597 ${tty}

Monday to Friday, 9 AM to 6 PM ET

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